Marathon TS is looking for a Help Desk Specialist to support our efforts at FEMA.

Required skills/Level of Experience :

Microsoft Office Suite (Word, Excel, Powerpoint etc) – 5 year +
Analytical skills: The team member must be able to take in a large amount of information and then analyze for resolution and potential trends requiring escalation. – 8 year +
Soft Skills – 8 year +
Written Communication: Provide valuable information for a knowledge based entry that could be further indexed and queried for future use. Provide clear communication to the users to help answer questions or provide clarity for when a resolution will occur. Provide detailed documentation of the issue and troubleshooting steps completed before escalation to technical SMEs and higher Tiers.
Verbal Communication: The team member must be able to gather information and explore issues without frustrating the user.
Active Listening: Team member is expected to use their intelligence, experience, knowledge, and creativity to explore a problem and identify a solution.
Questioning: Critical thinkers often ask themselves questions about a problem or issue, and then seek out the answer. When troubleshooting, team members identify a theory of a probable cause and then attempt to validate the theory.
Changing perspectives: Solutions are often more obvious when a team member looks at a problem from a different perspective, such as that of a user.
Evaluating evidence: The team member is able to use reason to evaluate existing facts and arrive at a substantiated conclusion.
Conflict Resolution: The team member must be able to stay focused on the problem when a user is frustrated at the system; remain sensitive to the user's frustrations while guiding the user to a resolution.

Preffered skills/Level of Experience :

Experience troubleshooting GIS applications – 5+ years

Job Types: Full-time, Contract

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Schedule:

8 hour shift
Monday to Friday

Experience:

Help desk: 5 years (Required)
GIS: 3 years (Preferred)

Work Location: Remote

Marathon TS

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Help Desk Specialist