Compensation:
- Up to $23/hour
- This is a 6-month contract-to-hire position.
Location:
Position: Tier 1 Service Desk Technician
Inceed has partnered with a great company to help find a skilled
Tier 1 Service Desk Technician to join their team! This fully remote opportunity is perfect for an entry-level candidate passionate about IT. The role focuses on providing exceptional service desk support to ensure smooth operations, addressing technical issues, and escalating when necessary. This is a 6-month contract-to-hire role, with a flexible remote schedule and exciting opportunities to grow and develop IT skills.
Responsibilities:
- Provide Tier 1 technical support, assisting users with IT issues, including printers, network connectivity, and point-of-sale (POS) systems.
- Troubleshoot and resolve common technical problems following established documentation.
- Collaborate with the support center team to ensure efficient service delivery.
- Escalate complex issues to Tier 2 support when necessary.
- Maintain detailed records of support activities and resolutions.
Required Qualifications & Experience:
- Basic IT experience, such as certifications, internships, or previous related jobs.
- Strong communication and problem-solving skills.
- Availability to work Saturday – Wednesday, 3 AM MST – 12 PM MST (5 AM EST – 2 PM EST).
Nice to Have Skills & Experience:
- CompTIA+ certification or equivalent foundational IT knowledge.
- Previous experience in a service desk or help desk role.
- Familiarity with troubleshooting POS systems and network issues.
Perks & Benefits:
- 3 different medical health insurance plans, dental, and vision insurance.
- Voluntary and long-term disability insurance.
- Paid time off, 401k, and holiday pay.
- Weekly direct deposit or pay card deposit.
Other Information:
- Candidates must pass a background screening.
- Interviews include two rounds: first with leadership, followed by a team interview.
- The client seeks to fill this position as soon as possible, before the end of the year.
If you are interested in learning more about the
Tier 1 Service Desk Technician opportunity, please submit your resume for consideration. We are unable to provide sponsorship at this time.
We are Inceed, a staffing direct placement firm who believes in the possibility of something better. Our mission is simple: We’re here to help every person, whether client, candidate, or employee, find and secure what’s better for them.
Inceed is an equal opportunity employer. Inceed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
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