Tier 1 Support Technician

Location: On-Site/In-Office | Golden, CO

About Prime Robotics

Prime Robotics is pioneering the future of warehouse automation. Our robots handle pallet retrieval, case picking, each picking, and rack automation across active, high-throughput warehouse environments. As we scale our on-prem, production-critical systems, system software reliability, integration, and operational excellence are core competitive advantages.

Our mission: to build resilient, high-performance systems that keep intelligent robotics running 24/7 in real warehouses.

About the Role

We are looking for a Tier 1 Support Technician to serve as the first point of contact for technical support across our customer sites. This is an entry-level role, so we're more interested in how you think and solve problems than what's on your resume.

What You'll Do

Serve as the first point of contact for technical support requests from customer sites

Troubleshoot hardware and software issues related to our Automated Guided Vehicle (AGV) systems and supporting infrastructure

Document issues and resolutions in our ticketing system

Escalate complex issues to Tier 2 support when needed

Assist with monitoring customer site health and system uptime

Schedule: 10:00 AM - 7:00 PM or 11:00 AM - 8:00 PM (1-hour lunch) | One weekend per month on-call

Requirements

What We're Looking For

Solid Windows OS knowledge

Strong problem-solving skills

Clear written and verbal communication

Ability to work independently during evening hours

Nice to Have

Linux experience

Helpdesk or IT troubleshooting background

Experience in warehouse or logistics environments

Benefits

Benefits

We value our team members and offer meaningful benefits:

Employer-subsidized medical, dental, and vision insurance plans to support your health and wellbeing

Dedicated vacation and sick leave that allows you to recharge and take care of yourself when needed

Invaluable hands-on experience with cutting-edge robotics technology that keeps your skills at the industry forefront

A collaborative culture where innovation thrives and your work has a real impact

The excitement of contributing to transformative technology in a fast-growing industry

Prime Robotics is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level.

Prime Robotics participates in E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

We unfortunately cannot offer visa sponsorship for this position.

Prime Robotics

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Tier 1 Support Technician