We are seeking a dynamic and customer-focused Entry Live Chat Specialist to join our Customer Support team. The ideal candidate will be responsible for providing excellent customer service through live chat interactions with our clients. This role requires strong communication skills, problem-solving abilities, and a passion for helping others.
Responsibilities
- Respond to customer inquiries and provide support through live chat
- Resolve customer issues and escalate complex problems to the appropriate team
- Assist customers with product information, pricing, and order processing
- Maintain accurate records of customer interactions and transactions
- Collaborate with other team members to improve overall customer satisfaction
Qualifications
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Strong problem-solving abilities
- Ability to multitask and work in a fast-paced environment
- Previous customer service experience is a plus
Skills
- Proficiency in typing and computer skills
- Ability to remain calm under pressure
- Attention to detail and accuracy
- Team player with a positive attitude
- Ability to learn quickly and adapt to new technologies
