We are seeking a highly motivated and customer-focused Remote Live Chat Agent to join our Customer Support team. As a Remote Live Chat Agent, you will be responsible for providing exceptional customer service and support to our clients through live chat. If you have excellent communication skills, a passion for helping others, and the ability to multitask in a fast-paced environment, we want to hear from you!

Responsibilities

Respond to customer inquiries and issues in a timely and professional manner through live chat
Provide accurate information and solutions to customers while maintaining a positive and empathetic attitude
Proactively engage with customers to ensure their needs are met and issues are resolved
Collaborate with team members to optimize customer support processes and procedures
Maintain accurate records of customer interactions and transactions

Qualifications

1+ year of experience in customer service or a related field
Excellent written and verbal communication skills
Ability to multitask and prioritize in a fast-paced environment
Strong problem-solving skills and attention to detail
Proficiency in using live chat software and CRM systems

Skills

Customer-focused mindset
Ability to work independently and as part of a team
Adaptability and flexibility in a remote work environment
Strong time management and organizational skills
Empathy and patience when dealing with customer inquiries

If you are passionate about providing exceptional customer service and thrive in a remote work setting, we encourage you to apply for the Remote Live Chat Agent position. Join our team and help us deliver outstanding support to our valued customers!

Eau Claire Cooperative Health Center

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Remote Live Chat Agent