Pomeroy is currently seeking a Help Desk Technician for a 6-month contract with the possibility to extend. This is a 100% remote contract with training and hardware provided.
Hourly Rate: $20-$23/hr
Schedule: Monday thru Friday, 10am to 7pm EST
Essential Functions:
- Assist in coordinating site and vendor activities to ensure successful installations.
- Communicate directly with vendors and interested parties when problems arise.
- Monitor work order changes and communicate to necessary contacts.
- Open and update cards primarily in Meister Task; tracking and reporting in all tools is required.
- Contact vendors, sites, and necessary parties to provide job activity scope and appropriate directions.
- Monitor control systems (incident reports and service levels).
- Daily managing/change DNS IP addresses in “InfoBlox”.
- POC for Checkpoint calls from onsite Technicians.
- Communicate with team and send Closeout Email to Distribution list.
- Maintain control and follow-up of all problems encountered, illustrating action is taken and parties concerned.
- Act as a point of contact between the client Help Desk, IT Support, and onsite Technicians.
- Assist with the identification and implementation of solutions that provide enhanced functionality and value.
Requirements:
- Preference IT associates degree or equivalent experience.
- 1 year IT experience.
- 1 year experience in customer service-related work.
- 1 year experience with trouble shooting computer hardware and/or software.
- Basic understanding of information technology infrastructure and computer platforms and peripherals.
Job Type: Contract
Pay: $20.00 - $23.00 per hour
Expected hours: 40 per week
Schedule:
- Day shift
- Evening shift
- Monday to Friday
Experience:
- Help desk: 1 year (Preferred)
- Software troubleshooting: 1 year (Preferred)
Work Location: Remote
