Pomeroy is currently seeking a Help Desk Technician for a 6-month contract with the possibility to extend. This is a 100% remote contract with training and hardware provided.

Hourly Rate: $20-$23/hr

Schedule: Monday thru Friday, 10am to 7pm EST

Essential Functions:

Assist in coordinating site and vendor activities to ensure successful installations.
Communicate directly with vendors and interested parties when problems arise.
Monitor work order changes and communicate to necessary contacts.
Open and update cards primarily in Meister Task; tracking and reporting in all tools is required.
Contact vendors, sites, and necessary parties to provide job activity scope and appropriate directions.
Monitor control systems (incident reports and service levels).
Daily managing/change DNS IP addresses in “InfoBlox”.
POC for Checkpoint calls from onsite Technicians.
Communicate with team and send Closeout Email to Distribution list.
Maintain control and follow-up of all problems encountered, illustrating action is taken and parties concerned.
Act as a point of contact between the client Help Desk, IT Support, and onsite Technicians.
Assist with the identification and implementation of solutions that provide enhanced functionality and value.

Requirements:

Preference IT associates degree or equivalent experience.
1 year IT experience.
1 year experience in customer service-related work.
1 year experience with trouble shooting computer hardware and/or software.
Basic understanding of information technology infrastructure and computer platforms and peripherals.

Job Type: Contract

Pay: $20.00 - $23.00 per hour

Expected hours: 40 per week

Schedule:

Day shift
Evening shift
Monday to Friday

Experience:

Help desk: 1 year (Preferred)
Software troubleshooting: 1 year (Preferred)

Work Location: Remote

Pomeroy

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Help Desk Technician