Introduction
At Slipstream IT we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.
Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.
Responsibilities
- Work with a team to provide Level 2 Technical Support and maintenance for managed service customers for desktop.
- Communicate with end users as well as customer decision makers for onboarding and projects.
- Create detailed documentation both through ServiceNow ticketing system and internal knowledge base to expedite future ticket resolution and further streamline department performance.
- Manage customer electronics inventory and support in accordance with HIPAA regulations as required.
Qualifications
- 3+ years of professional experience as an IT Support Technician.
- 2+ years Azure/Intune/Autopilot experience.
- ServiceNow experience.
- Unified management platform (NCentral) and cloud-based security platform (Crowdstrike) experience.
- Advanced understanding of Windows 10 OS.
- Mac OSX experience a plus.
- Experience with business applications required.
- Excellent communication skills and White Glove Service experience is a must.
- Ability to keep time logs and document technical issues, both in tickets and in knowledgebase articles.
- Must be able to professionally communicate in a technical and non-technical manner to clients.
Benefits
- 401k match
- Comprehensive group health, dental, vision benefits
- Life insurance/LTD
- Discretionary PTO
- Salary Range: $50,000-$55,000
Slipstream IT is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream IT makes hiring decisions based solely on qualifications, merit, and business needs at the time.
This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.
