LOCATION: Harrisburg, PA
Position Type: 3 – 12 month contract
Position Terms: Fully remote position but training will occur on-site.
After training, this will be a telework from home position.
Acts as a subject matter expert for one or more custom or COTS applications.
Talks to programmers to explain software errors or to recommend changes to programs.
May work as in-house consultant and research alternate approaches to existing software and hardware when standardized approaches cannot be applied.
Write software and hardware evaluation and recommendations for management review.
Write or revise user-training manuals and procedures.
Develops training materials, such as exercises and visual displays.
Provides technical assistance, support, and advice to end users for hardware, software, and systems.
Provides hands-on technical assistance to business and technical users.
Investigates and resolves computer software and hardware problems of users.
Serves as a contact for level 1 support.
Serves as a contact for users having problems using computer software, hardware, and operating systems, and escalates as necessary.
SKILLS:
Help Desk Analyst Experience Required 3
Strong communication skills Required 3
Able to work within a team environment Required 3
