This contract position supports a federal government client. The contract involves providing helpdesk support to medical providers utilizing a database system.
Duties and Responsibilities include but are not limited to:
- Assisting medical providers with technical issues relating to the database.
- Verifying medical provider credentials to certify new users.
- Organizing and prioritizing a large volume of support tickets, emails, & calls in a helpdesk environment.
- Troubleshooting technical & IT related issues, understanding when issues need to be escalated, & doing so appropriately.
- Working in cooperation with other staff members to ensure coverage of all tasks, providing seamless customer service to users and the client.
- Preparing daily reports & providing other information to the client as needed.
- Maintaining excel workbooks, tracking information on a daily basis.
- Participating in team and client meetings as needed.
- Assisting with Jira system tickets as needed.
Minimum Requirements:
· Customer service experience
· Exceptional communication skills, both verbal and written
· Ability to think critically & problem-solve
· Detail oriented
· Self-motivated, working successfully with minimal supervision
· Strong time-management skills & ability to manage competing priorities successfully
· Collaborates well in a team environment
· Comfortable in a fluid environment; easily managing shifting priorities
· Able to take constructive feedback and implement it
· Proficient in Microsoft Office Suite
· Bachelor’s Degree required
Preferred Requirements:
· IT Helpdesk experience
· Remote and/or hybrid work environment experience
Clearance Requirements
· Must be able to obtain a Public Trust Clearance with a government agency.
Position Type and Hours of Work
The position is currently fully remote, but may change at any time based on the needs of the contract. Schedule is Monday through Friday, 8:30a to 5p Eastern Standard Time, 40 hours per week.
Please send resume and cover letter to hr@neweditions.net
New Editions Consulting, Inc. is an Equal Opportunity Employer. It is the policy of New Editions Consulting, Inc. to afford equal employment opportunity regardless of race, color, religion, national origin, sex, age, marital status, disability or veteran status, or any other status protected by applicable law.
Job Type: Full-time
Pay: $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Schedule:
Experience:
- Microsoft Excel: 2 years (Required)
- Microsoft Office: 2 years (Required)
- Customer service: 2 years (Required)
Work Location: Remote
