Responsible for assisting the customer service department in the support of employee benefit plans.
Salary: $18.00 - $21.00 per hour
This is a remote position
Benefits
Hourly Base Salary Based on Experience
Paid Time Off (PTO)
Work from Home
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Career Growth Opportunities
Retirement Plan
Mon-Fri Schedule
401K
Responsibilities
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, and assist with addressing complaints.
- Process applications and other paperwork - including review for accuracy and follow-up on missing information.
- Compile, sort, and e-file documents, business transactions, and other activities.
- Plan, prioritize and complete day-to-day workload utilizing agency procedures and systems
- Understand COBRA rules and regulations and carrier participation requirements and has a working knowledge of ancillary products.
- Contact carriers, physicians, group administrators and/or insured employees, as necessary, to resolve customer inquiries.
- Maintain and update database systems.
- Act as liaison between client and vendors.
Requirements
- Possession of a high school diploma or equivalent.
- Minimum of one year of experience in clerical work and/or customer service.
- Additional considerations given to those who have experience working or volunteering in nonprofit sector and/or administrative assistance experience and/or insurance.
- Ability to obtain or current possession of a valid California Life/Health and LifeOnly licenses
- Located in California
Company Description Nonprofit Owned. Nonprofit Serving. Founded in 1984 as a subsidiary of the California Association of Nonprofits (CalNonprofits), CalNonprofits Insurance Services was established during a time of diminishing insurance options for nonprofits. At CalNonprofits Insurance Services we insure more than 1,800 nonprofit organizations throughout California and we are the only California brokerage specializing in insurance for nonprofits. Our clients range from newly established nonprofits all the way to venerable organizations with multiple locations statewide.
