Location: Remote (LATAM)
Shift: 9 a.m. to 5:30 p.m. Eastern Time
Note: Please submit your CV in English only.
Join One of the Fastest-Growing White-Label Marketing Platforms in the World!
DashClicks is a U.S.-based marketing technology company that’s been empowering agencies for over 15 years. With a team of 60+ full-time experts across the globe, we provide world-class white-label fulfillment and software solutions to thousands of marketing agencies. We’re a stable, rapidly scaling company that values innovation, collaboration, and long-term growth.
Client Success Representative responsibilities include resolving clients’ queries, recommending solutions, and guiding product users through the features and functionalities of the company's products. To be a successful Client Success Representative, you should be an excellent communicator with hands-on experience in Digital Marketing and be able to earn our clients’ trust. You should also be familiar with help desk software and fulfillment services.
Ultimately, you will help establish our reputation as a company that offers excellent customer support throughout sales and after-sales processes. The job description is subject to change at any time by management without prior notice.
Responsibilities
- Respond to customer queries in a timely and accurate way, via chat or email
- Identify customer needs and help customers use specific features
- Analyze and report product malfunctions
- Update our internal team with information about technical issues and useful discussions with customers
- Share feature requests and effective workarounds with team members
- Inform customers about existing, new features and functionalities
- Follow up with customers to ensure their technical issues are resolved if any
- Gather customer feedback and share with our Product, Sales and Marketing teams
- Assist in training junior Customer Support Representatives
- Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude.
- Work with customers to ensure they are leveraging [redacted] effectively and finding value in our services
- Provide voice support to customers via Inbound phone calls.
- Occasionally connect with clients through Zoom meetings or video conferences when needed.
- Coordinate with the support teams of our service providers to troubleshoot and resolve issues.
- Update the software knowledge base in real-time to ensure documentation stays accurate and up to date.
- Become an expert on the platform and DashClicks products/services and educate customers on the use and benefits of our products
Requirements
- Experience as a Client Support Specialist or similar CS role
- At least 2+ years of experience in Digital Marketing
- Experience using help desk software and remote support tools
- Understanding of how customer service systems work
- Excellent communication, interpersonal and problem-solving skills
- Quick learner & multi-tasking abilities
- Patience when handling tough cases
Why You'll Love Working With Us (What We Offer)
- Work from anywhere in Latin America. We operate on a schedule aligned with US business hours (EST / GMT-4) to ensure seamless client collaboration.
- A Culture of Ownership & Ambition: Join a transparent, close-knit team where you’ll have real, hands-on ownership of your projects from day one.
- This isn't just another job. You'll work on a product trusted by 30,000+ marketing agencies worldwide and drive transformational growth for exciting US brands.
- We're a fast-paced environment with significant opportunities for professional development. Your growth is our growth.
- Competitive compensation and an exciting growth plan tied to your performance
Note: Kindly ensure to submit the CV in the English language only.
This job can also be searched as Live Chat Representative, Chat Support, Product support, SME, Subject Matter Expert, Client Success Representatice, CSM, Client Success Manager, CSR, etc.
Join us on this journey—we can’t wait to meet talented individuals like you!
Job Type: Full-time
Pay: $4.50 - $6.00 per hour
Application Question(s):
- What help desk software and remote support tools have you worked with before?
- If you must, how many days of notice are you required to serve?
- On a scale of 1 to 10 (1 = Limited, 10 = Excellent), how would you rate your spoken English fluency?
- The budget for the role is set between US$4.5/hr to US$6/hr (40 hours per week), does this align with your pay expectations?
- How many years of experience do you have in live chat or customer support?
Work Location: Remote
