Type: Full-Time | Remote | Monday-Friday, 9:00 AM - 5:00 PM EST
Compensation: $1,200 - $1,800 USD per month base salary (depending on experience) + Bonuses (Target total earnings: $2,000+ per month)
Payment Method: Monthly via PayPal or Payoneer
About Us
Appeals Doctor is a fast-growing, Florida-based company specializing in helping Amazon sellers resolve account issues, scale their businesses, and keep their operations running smoothly. We work with sellers around the world, offering fast, reliable, and expert support. Our team values efficiency, communication, and a strong commitment to delivering results. We believe great people build great companies—so we invest heavily in training, development, and building a positive remote work culture. Please review our website:
The Role
We are seeking a highly motivated Amazon Compliance & Reinstatement Specialist to join our team and manage our monthly retainer clients as well as specialized on-demand cases. Candidates must have clear, articulate English speech and strong communication skills. This role requires resilience, professionalism, and the ability to stay organized in a fast-paced environment.
Core Responsibilities
Your day-to-day duties will encompass both retainer and on-demand client needs, including:
- Writing high-quality, detailed Plans of Action (POAs) and appealing FBA/FBM Account Suspensions.
- Monitoring performance notifications and resolving account violations.
- Fixing suppressed or blocked listings.
- Managing Brand Reinstatements and Brand Approvals
- Handling customer chargebacks, A to Z claims, inbound customer messages, voice of the customer and responding to negative feedback.
- Managing storage increases
Required Qualifications
Candidates must meet the following criteria to be considered:
- 3+ Years previously managing Seller Central accounts for US, CA & MX brands.
- Full-time availability: Monday to Friday, 9:00 AM to 5:00 PM EST.
- Clear and professional English speech—you will communicate with clients via calls, emails, and text messages.
- Strong mindset and resilience—comfortable handling complex client communications.
- Coachable attitude and willingness to improve.
- Reliable high-speed internet, camera, headset, and a quiet workspace.
Preferred (But Not Required)
- 2+ Years previously employed directly by Amazon as a Seller Support Specialist.
- Experience with Salesforce.
- Familiarity with Slack, Asana, OpenPhone (Quo), Google Workspace (Meet, Drive, Calendar),Gemini, and WhatsApp.
- Previous experience as an Amazon seller.
- External monitor setup.
Soft Skills
- Efficient, organized, and detail-oriented.
- Ability to manage multiple tasks at once.
- Positive, solutions-focused attitude.
- Strong communication skills; friendly, conversational, and confident on the phone.
- Ability to work independently and collaboratively.
- Willingness to learn, grow, and adapt.
What We Offer
- $1,200 - $1,800 USD monthly base salary (commensurate with experience).
- Performance-based bonuses designed to bring total earnings to $2,000+ per month.
- 100% remote work.
- One-on-one and team coaching.
- Learning budget for relevant courses or books.
- Supportive, growth-oriented team culture.
The Interview Process
We have built a highly technical team of high-performing specialists. If you are an elite operator in the Amazon compliance space, we want you on our team.
- Apply: To apply to this job description you must respond with the answer to the following 3 questions.
- How many years of experience do you have managing Amazon Seller Central accounts for US, CA & MX?
- What is your internet speed? Google Speedtest, take a screenshot of the result. Attach the result when you respond to this job post.
- What city / country are you based in?
Next stages
- Video Assessment: Selected candidates will receive a short list of technical and situational questions to answer via a brief recorded video.
- Leadership Interview: A live interview with our COO and/or CEO.
- Peer Interview: A final culture-fit interview with a peer from our technical team.
Job Type: Full-time
Pay: $1,200.00 - $2,000.00 per month
Work Location: Remote
