About BingX
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A leading crypto exchange since 2018.
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With 20 million registered users worldwide.
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Official crypto exchange partner of Chelsea FC.
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User-First, reliable, innovative, and diversified.
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List over 1,000 spot trading pairs.
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Offer over 300 futures trading pairs.
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Integrate with over 80 public chain ecosystems.
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Rank top on CoinMarketCap and CoinGecko.
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TradingView's Best Crypto Exchange for 2021, 2022 & 2023.
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A gateway for the next billion crypto users.
Founded in 2018, BingX is a leading cryptocurrency exchange, serving over 20 million users worldwide. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.
BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.
Our current vacancy | Full-time | Long-term | REMOTE
Responsibilities:
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Provide timely, professional, and friendly bilingual support (Chinese/English) to global users through multiple channels.
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Analyse and resolve common user issues during transactions, including transaction failures, insufficient Gas fees, slippage settings, and authorisations.
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Guide users to check transaction status via blockchain explorers and troubleshoot problems like undelivered assets.
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Offer clear instructions on platform features, liquidity mining, staking, and other related operations.
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Deliver security education to users, such as identifying and warning against phishing websites, fake customer service, and "counterfeit token" scams.
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Accurately record, track, and report bugs, product suggestions, and community sentiment provided by users.
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Collaborate closely with product and development teams to translate user feedback into motivation for product optimisation.
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Assist in maintaining and updating the official knowledge base and FAQ to enhance users' ability to resolve issues independently.
Requirements:
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Proficient in both Chinese and English, with excellent written and verbal communication skills.
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Strong interest in blockchain and Web3, along with basic understanding of core concepts of major public chains like Ethereum.
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At least 1 year of customer service experience, or exceptional empathy, patience, and problem-solving abilities.
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Ability to quickly learn new technologies and work efficiently in a fast-paced, remote environment.
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Strong sense of responsibility and teamwork spirit.
Preferred Qualifications:
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Previous customer service or community management experience in DEX, DeFi projects, or cryptocurrency exchanges.
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Familiarity with the operation of common wallets such as MetaMask and practical on-chain interaction experience.
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Proficiency in using Web3 community platforms including Discord, Telegram, and Twitter.
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Understanding of core concepts like smart contracts, Gas fee mechanisms, and AMM.
Working at BingX
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Join an international and diversified team
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Great career development in a fast-growing company
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Be part of the future of finance technology and achieve meaningful goals
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Competitive market salary and fully remote/work-from-home flexibility
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Flexibility to observe your local holiday calendar, alongside additional benefits
