A well-established US company is seeking motivated, professional, and customer-focused individuals to join our fully remote Order Management team in Panama.
In this collaborative, team-oriented role, you will oversee the entire order fulfillment process — from submission all the way through to payment — while delivering outstanding customer service to our clients and partners. ensuring every interaction is smooth, positive, and professional.
This is a wonderful opportunity for someone who thrives in a fast-paced environment, loves solving problems, and is passionate about exceeding customer expectations. If you’re looking for a long-term role with a stable company that rewards strong performance and offers genuine opportunities for growth, we’d love to hear from you!
Key Responsibilities
- Manage all aspects of the order fulfillment process, ensuring timely and accurate handling from submission to payment.
- Provide world-class customer support via email and phone calls, including outbound cold calls, to follow up on orders, resolve concerns, and guide clients and partners toward the best solutions.
- Handle a high volume of transactions and inquiries daily with efficiency, accuracy, and a positive attitude.
- Proactively identify problems and deliver timely, effective resolutions while maintaining excellent service standards.
Qualifications
- At least 2 years of verifiable customer service experience (preferred).
- Excellent English communication skills — both written and verbal.
- Strong customer focus with the ability to quickly assess needs and provide the right guidance, troubleshooting, or solution.
- Solid problem-solving skills and the ability to respond accurately and promptly in a fast-paced setting.
- Proficiency with computers and technology, including CRMs, databases, and spreadsheets.Must have a reliable computer, stable high-speed internet connection, and a quiet workspace.
What We Offer
- Schedule: Monday to Friday (Weekends off)
- Hours: 8:00 AM – 5:00 PM CDT with a one-hour unpaid lunch break.
- Compensation: Competitive monthly salary of $1,120 – $1,500 USD, depending on experience and language skills.
- Contract Type: Professional Services Contract
- Job Type: Full-time, fully remote
- Expected Start Date: As soon as possible
We’re looking for team members who are eager to go the extra mile and grow with us. If this sounds like the right fit for you, we encourage you to apply — we can’t wait to learn more about your experience and how you can contribute to our team!
Job Type: Full-time
Pay: B/.1,120.00 - B/.1,500.00 per month
Experience:
- Customer Service: 2 years (Required)
Language:
Work Location: In person
