Job Title: Customer Services Support Operator
Location: Cary, NC (Remote)
Will have to attend Initial 6 weeks of training onsite at Cary, NC.
Employment: Contract with potential to convert
Industry: Manufacturing
Compensation: $33.65/hr.
Schedule: 40 hours/week - 3rd shift.
Must be able to work a full 8 or 10 hr shift as business needs dictate.
About the Opportunity:
- You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
- You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources.
- You own customer communications E2E for all service events.
Why You'll Love Working Here:
- Supportive, team-driven culture that values collaboration, transparency, and accountability
- Opportunity to grow your career with a global workforce solutions leader serving multiple industries
- People-first environment that encourages employees to bring their authentic selves to work
- Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates
Why This Opportunity is Exciting:
- This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally.
About Acara Solutions
- Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide.
Sound like a good fit?
APPLY TODAY. Email resume to: kruzickia@acarasolutions.com
What You'll Do:
- You navigate complex discussions with customers when scheduling appointments.
- You manage and apply prioritization logic that aligns with customer commitments.
- You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills.
- You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments.
- You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.
What You'll Bring:
- High School Diploma or GED.
- 2+ years of customer care experience.
What Sets You Apart:
- Bachelor's Degree.
- Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook).
- Knowledge of SAP.
- Strong communication skills, both verbal and written, are necessary to effectively communicate with customers, internal partners, and diverse audiences.
- Ability to support complex projects and determine the critical path to improve timely performance.
- Ability to independently perform important areas of standard professional level work that typically need processing and interpreting more complex, less clearly defined issues
- Strong organizational and time management skills with exceptional attention to detail.
- Ability to function as a Change Agent and successfully exhibit and promote change management, customer focus, and elevated levels of integrity.
- Self-starter, self-motivated, high level of initiative, embraces an ownership culture.
- Customer facing experience.
- Experience in medical device or healthcare environment.
- Excellent intonation and clear communication.
- Conflict management skills, ability to handle difficult conversations, critical thinker, dispatch experience.
- Active listening.
- Proficiently in English.
- Empathy and understanding of customer needs.
- Conflict resolution.
Additional Information:
- Upon offer of employment, the individual will be subject to a background check.
- Reliable Internet capabilities needed.
- 15% Travel annually for continuous training & education.
After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit.
The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you.
Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran.
Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status.
