Location: Raleigh, NC (remote)

Type: Full-Time, Salaried - Exempt

Working Hours: 9:00am-5:30pm (for a 6 month training period, after which, employee will be added to a rotating schedule with one late shift per week (12:30pm-9:00pm)

Salary: $65,000 and up, DOE

About the Company

Founded in 2011, 33Floors is the world's largest software consultancy dedicated exclusively to the Yardi platform. Trusted by leading real estate firms worldwide, our team operates across more than 30 countries, helping clients solve complex challenges and unlock the full value of their Yardi systems.

At 33Floors, you'll join a global team of over 65 specialists delivering expertise in Yardi implementation, support, development, and data services. You'll take ownership of complex projects, lead clients through transformative solutions, mentor the next generation of Yardi experts, and deliver measurable impact for the most recognized names in real estate. Join 33Floors and become part of an international business that values collaboration, innovation, and professional development in a supportive and dynamic environment.

To learn more about 33Floors, please visit www.33floors.com.

About the Role

As a Yardi Support Consultant, you will serve as a client-facing subject matter expert, providing advanced functional and technical support to commercial real estate clients using Yardi. This role focuses on troubleshooting complex system issues, advising on best practices, and supporting ongoing system optimization across client environments.

You will work directly with clients and internal teams across the U.S., UK, and APAC, delivering timely resolution to support requests, guiding system configuration and data-related activities, and escalating complex issues as needed. This role combines hands-on system expertise with client interaction, requiring the ability to diagnose issues, recommend solutions, and support users in maximizing the value of their Yardi platform.

Responsibilities

Serve as the IT Subject Matter Expert for Yardi Voyager suites of applications, such as Yardi Elevate platforms, CommercialCafe and other Yardi Elevate solutions, and other integrated applications (Procore, Argus, VTS, etc.)
Apply business and technical expertise to analyze data, identify end-user needs, and support informed decision-making and process improvements
Resolve complex functional and technical issues within Yardi environments
Ensure all solutions and configurations align with client policies, procedures, and system governance standards
Contribute to the corporate knowledge base to provide standard resolution steps
Report status updates and risks to project management, senior management, and our clients
Guide clients on system best practices and optimization
Serve as an escalation point for advanced support issues, managing and resolving client requests through a ticketing system in a timely manner
Perform system configuration and administrative tasks within Yardi, including user setup, security, and module configuration

Qualifications

Bachelor’s degree in a related field or equivalent experience
Strong understanding of Yardi system configuration and administration, including user security, role setup, and module-level support
A high degree of proficiency and understanding of Yardi Voyager 7s, and Elevate products
Experience supporting Yardi troubleshooting, configuration, or tier-2/3 support environments
Ability to manage multiple priorities in a deadline-driven environment
Strong analytical and problem-solving skills with the ability to diagnose issues, evaluate options, and make sound recommendations in a fast-paced environment
Must demonstrate a genuine enthusiasm for learning and professional growth. A strong desire and commitment to continuous learning are essential to this role
Flexibility to work outside standard business hours, including occasional evening shifts (e.g., 9 PM EST), as needed

Preferred Skills

Experience in property onboarding or implementations
Experience with Voyager 8 is preferred but not required
Demonstrated ability to lead, mentor, and support junior staff, fostering a highly effective and productive team environment
Experience with 3rd party integrations (ex. Procure, Argus, VTS, etc.)
Previous experience in an on-site property management role

In addition to the technical skills and experience listed above, the ideal candidate for this position would be a self-motivated individual who demonstrates attention to detail, a passion for problem-solving and customer service, and is comfortable working in ambiguous situations and independently researching and resolving unfamiliar system issues. Must enjoy working in a high-volume, client-facing support environment.

Compensation

We offer a competitive compensation package, based on experience. Benefits include PTO, paid holidays, sick time, medical/dental/vision coverage, life and disability insurance options, and 401(k) with a 3% Safe Harbor employer contribution.

Pay: From $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Parental leave
Vision insurance

Application Question(s):

Are you willing to undergo a criminal background check according to local regulations?

Experience:

Yardi Commercial: 3 years (Preferred)

Location:

Raleigh, NC (Preferred)

Work Location: Remote

33Floors, LLC

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