Technical Support Specialist (US West Coast)
Remote - Must be West Coast time zone
Ocho People are working with a fast-growing cloud security company to hire a Technical Support Specialist.
About the Company
The company delivers a next-gen cloud security platform that uses real-time data to identify and prioritise risk across cloud environments, helping teams stay secure and focused.
The Role
You’ll provide hands-on technical support, troubleshoot issues, and work closely with customers to ensure a smooth experience with the platform.
Key Responsibilities
- Provide support via chat, Slack, and email
- Troubleshoot and resolve technical issues
- Escalate complex cases to engineering teams
- Support customers and guide product usage
- Maintain support documentation
Requirements
- Experience in a customer-facing technical role (Support, TAM, etc.)
- Knowledge of cloud (AWS, GCP, Azure), Docker, Kubernetes
- Experience with MySQL and troubleshooting tools
- Understanding of Linux, networking, and cybersecurity
- Strong communication and problem-solving skills
Why Join?
- Cutting-edge cloud security product
- High-growth, collaborative environment
- Strong learning and development opportunities
