We’re partnering with a leading data and technology company to find a talented Technical Support Specialist to support their healthcare IT team. This role offers an opportunity to work remotely within the region on a temporary basis, with the potential for flexible schedules to cover various shifts. The position involves providing prompt technical assistance, troubleshooting product issues, and guiding clients to optimize their use of software solutions. The role is ideal for professionals with healthcare industry experience and a background in IT support looking to contribute to a collaborative, close-knit team.
The application deadline for this role is 04/10/2026
Technical Support Specialist Responsibilities:
Troubleshoot and resolve product and technical issues for clients and support staff.
Assess the severity of inquiries and determine appropriate resolution paths.
Communicate clearly and professionally with clients via phone or email.
Record and manage all client interactions and issues within Salesforce CRM.
Escalate complex problems to specialized technical and product teams with comprehensive information.
Technical Support Specialist Qualifications:
At least 2 years of experience in healthcare IT, support, or SaaS industries.
Strong skills in prioritization, planning, and managing multiple tasks efficiently.
Excellent written and verbal communication skills, capable of engaging both technical and non-technical audiences.
Ability to remain calm and receptive with frustrated customers, demonstrating high emotional intelligence.
Flexibility to accommodate various shifts and manage unforeseen situations effectively.
Perks and Benefits:
Medical, Dental, and Vision Insurance.
Life Insurance.
401(k) Program.
Commuter Benefit.
eLearning and Ongoing Training.
Education Reimbursement.
Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.
If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.
