MRF: 197768
Is This YOU? Then We Want to Meet You!
- Should have technical experience with system administration, and networking, and a history of working with cloud technologies
- Excellent verbal and written communication skills
- Strong documentation and record-keeping skills.
- Excellent interpersonal skills
- Ability to explain technical issues to technical and non-technical customers
- Attention to detail and good problem-solving skills
- If this sounds like you, then you’re just who we’re looking for to join our remote LTVplus squad!
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Who We Are: LTVplus – Your Global Remote Team
At LTVplus, we’re all about delivering WOW-worthy customer experiences for brands worldwide. We’re a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.
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When you join LTVplus Your Mission will be to:
- Respond to chat and email queries in a timely manner
- Promptly support customers via phone support
- Communicate clearly and effectively with end users and customers to quickly resolve issues and ensure customer satisfaction
- Correctly enter data in the client's CRM
- Serve as the first point of contact for users seeking technical assistance via chat, email, and Back-office Tasks.
- Troubleshooting technical issues
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Tech Checklist – Gotta Have It!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- A quiet, cozy workspace to handle calls and chats like a pro.
- Familiar with Freshdesk/Fresk chat
- It's nice to have the following skills but not required.
- Linux
- Light scripting
- Cloud provider (AWS, Azure, GCP)
- ESXi VMware
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What’s in It for You? Perks & Benefits
- 💰 Monthly pay that makes your bank account smile.
- 🎉 Quarterly virtual hangouts to connect and have fun with the team.
- ✈️ Annual team retreats – work hard, play harder!
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🚀 Your First 30-60-90 Days at LTVplus: What to Expect
