Schedule: Monday-Friday, 9:00 AM - 5:00 PM EST
Location: Fully Remote (Must be local to Framingham, MA)
We are The Fountain Group, a national staffing firm and we are currently seeking a Switchboard operator for a prominent client of ours. This position is Fully remote must be local to Framingham, MA. Details for the position are as follows:
Job Description:
Pay: $25-$27/hr to start!
Duration: 12-month assignment with potential for extension or conversion based on performance and budget
Key Responsibilities
- Operate Multi-Line Phone System: Professionally answer, screen, and accurately route incoming calls to the appropriate departments or individuals in a timely manner.
- Message Management: Take detailed and accurate messages, provide basic information to callers, and prioritize urgent matters appropriately.
- Customer Support: Provide support to customers via telephone operator switchboard with a courteous and solutions-focused approach.
- Call Documentation: Maintain accurate call logs and records as required.
- Professional Representation: Serve as the first point of contact for callers, maintaining a calm, polished, and professional phone presence at all times.
Qualifications
- High School Diploma or GED required.
- Minimum of 5+ years of experience as a receptionist, front desk professional, or switchboard operator required.
- Strong proficiency in Microsoft Office applications, including Outlook and Teams.
- Excellent organizational skills with strong attention to detail.
- Outstanding verbal communication skills and professional phone etiquette.
- Team-oriented with the ability to work effectively across all levels of the organization.
