District Sales Manager
Location: East Sales - NE1 Region. Long Island, Orange-Rockland-
Westchester Counties, & New York City (all boroughs).
Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
Summary:
The District Sales Manager is responsible for driving market penetration and sales growth within an assigned geographical territory, via wholesale accounts, showrooms, architects and designers, engineers, mechanicals, and possibly managing the local rep agency depending on territory. This role involves identifying, developing, and supporting distribution channels, cultivating relationships with key stakeholders in the construction and design industries, and promoting the company's products and brand with wholesalers and showrooms.
Duties and Responsibilities:
- Source, evaluate, and recommend viable distributors, wholesalers, and manufacturer representatives to market products effectively within the assigned territory.
- Train and provide ongoing support to distribution partners to establish and maintain an effective sales network to all segments of the business.
- Maintain close relationships with distributors, wholesalers, showrooms, and manufacturer representatives to monitor competitive sales trends, competitor activities, and pricing strategies.
- Working and managing daily the rep agency and their direct reports.
- Working daily with wholesalers and showrooms on job specifications, pricing, showroom displays, technical assistance in the field with product issues.
- Lunch & learns and trainings at showrooms, wholesalers, & mechanicals.
- Processing TOTO internal paperwork per company policy.
- Provide training to local rep agency(s) depending on region.
- Communicate effectively with local, region, and corporate departments.
- Update showroom displays as needed.
- Achieve sales and profit targets for monthly, half, and yearly sales targets.
Sales and Business Development:
- Develop leads for medium to large construction projects and proactively pursue them through engagement with wholesalers, architects, general contractors, mechanicals and other relevant parties to secure project specifications and orders.
- Follow up on quotes and proposals to convert them into orders, ensuring customer satisfaction.
Market Analysis and Strategy:
- Assist in developing and executing marketing strategies within the territory to build brand awareness and recognition of company products.
Customer Support:
- Investigate customer complaints regarding defective products or unsatisfactory service and recommend appropriate solutions.
- Follow up on complaints to ensure satisfactory resolution between the customer and the company.
Reporting and Documentation:
- Maintain up-to-date information on production schedules sales trends, and order status on CRM and excel reporting.
- Utilize company software systems such as Salesforce, TOTO Sales, and SAP for reporting, tracking, and customer relationship management.
- Ensure all documentation and procedures are maintained in compliance with ISO policies related standards.
- Report any changes in the financial status of customers, ownership of customers, or market news directly relating to customers or their key employees.
Industry Engagement:
- Participate in select relevant association and industry groups.
- Attend and participate in trade shows, conferences, and industry events to network and promote the company's products.
- Support TOTO NYC Gallery at key events and on occasions
Showroom Management & Collaboration:
- Regular trainings and interaction with local kitchen & bath showrooms in the territory.
- Engagement with all direct and indirect showrooms to ensure displays are current.
- Maintain daily contact with distributors, wholesalers, manufacturer representatives, engineering firms, architects, general contractors, and other relevant contacts.
CRM & Key Performance Indicator (KPI’s):
- Update information on Salesforce or any CRM on a daily, weekly, monthly basis.
- Manage and achieve select KPIs as assigned, all related to the duties and responsibilities outlined above.
Supervisory Responsibilities:
- Supervise local rep agency (depending on territory) and/or junior employees on a daily basis and monitor their responsibilities.
- Manage and supervise manufacturer's representative agencies within the territory in terms of sales targets and achievement.
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Qualifications:
- Bachelor's degree required, preferably in Business or Marketing.
- Minimum of seven (7) years of decorative plumbing industry experience.
- Excellent interpersonal, verbal, and written communication skills.
- Ability to positively influence people and build strong relationships.
- Detail-oriented with strong organizational and time management skills.
- Ability to multi-task effectively and maintain confidentiality.
- Willingness to travel overnight as required to service customers.
- Complete understand of TOTO’s software: Salesforce, TOTO Sales, SAP, Tableau, etc.
- Prior management experience requested.
- Must currently live within the described territory.
- Must have worked in local market for at least four (four) years.
- Must have extensive knowledge of local building market, wholesaler, market, and mechanicals.
- Ability to work alone and as a team.
- Must thrive on achieving sales targets.
- This is not an office based or work from home position. Majority of the work week will be visiting customers at their locations.
Benefits & Incentives:
- Car allowance, paid vacation, paid holidays, medical, dental, vision, life insurance, 401k, a
discretionary bonus program issued twice a year, company cellphone, business expenses paid
such as fuel, tolls, parking, home office internet and phone, travel related meals.
Regardless of Position/Title, all employees are expected to provide the highest level of customer service and kindness for the TOTO organization. This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.
