Job Overview
We are hiring a Remote Secretary / Receptionist to manage inbound client communications, scheduling, and CRM organization for a growing service-based business. This is a work-from-home administrative role focused on answering phone calls, responding to texts and emails, scheduling jobs, and following up with leads and clients.
The ideal candidate has prior receptionist or administrative experience, strong phone etiquette, and is comfortable managing multiple tasks in a fast-paced remote environment.
Primary Responsibilities
Customer Service & Communication (Highest Priority)
- Answer all inbound phone calls professionally
- Respond to client texts and emails promptly
- Handle all initial client inquiries
- Monitor and manage active inbound communications daily
Scheduling & Calendar Management
- Schedule jobs, service requests, and approved work
- Coordinate schedules with crews, clients, and management
- Confirm appointments and handle rescheduling
CRM & Administrative Support (Jobber)
- Manage and update Jobber CRM
- Tag leads and clients by service type
- Track referral sources accurately
- Perform lead follow-ups (quotes, invoices, job follow-ups)
- Send invoice reminders and post-job communications
Operations & Office Support
- Log activity and KPIs into a master spreadsheet
- Assist with supply store payments in coordination with management
- Complete administrative tasks such as data entry and organization
Marketing & Outreach Support
- Assist with seasonal outreach and targeted marketing campaigns
- Send personalized thank-you messages or gifts for referrals
Daily Time Focus
- Inbound calls, texts, and emails: ~6 hours
- Scheduling and coordination: ~1 hour
- Lead follow-ups and CRM updates: ~1 hour
- Administrative and marketing support: remaining time
Required Qualifications
- Previous receptionist, secretary, administrative assistant, or customer service experience
- Strong phone etiquette and communication skills
- Experience answering high call volume
- Comfortable working fully remote and independently
- Proficient with Google Workspace (Gmail, Docs, Sheets)
- Strong organizational and time management skills
Preferred Qualifications
- Experience with Jobber CRM or similar CRM software
- Experience in home services, landscaping, construction, or trades
- Bilingual (English/Spanish preferred)
- Experience with scheduling, invoicing, and lead follow-ups
Benefits
- 100% remote, work-from-home position
- Stable hours and structured responsibilities
- Long-term role with growth potential
- Supportive team and clear systems
Pay: $18.00 - $24.00 per hour
Expected hours: 40.0 per week
Work Location: Remote
