Company Overview:
Prefix is a seed-stage software and services startup offering comprehensive repair and maintenance solutions for restaurant and retail properties nationwide. As a remote-first company, Prefix embraces a distributed work model, allowing our team to collaborate seamlessly from anywhere. With a commitment to customer satisfaction and a focus on efficiency and professionalism, Prefix offers a wide range of services including HVAC/R, plumbing, electrical, and general repairs.
At Prefix, our dedicated team of professionals are equipped with the expertise and resources to handle any repair or maintenance challenge with precision and care. From routine inspections to emergency repairs, we prioritize responsiveness and effectiveness to ensure our clients' properties are always in optimal condition.
With a customer-centric tech-enabled approach, Prefix strives to exceed expectations by offering personalized solutions tailored to meet the unique needs of each client. Our commitment to innovation and continuous improvement drives us to build and adopt the latest technologies and industry best practices.
As a trusted partner in repair and maintenance, Prefix is dedicated to building long-term relationships based on trust, reliability, and integrity. We are proud to be the go-to choice for maintenance services, providing peace of mind and assurance to our clients.
Position Overview:
We are seeking a highly motivated individual to join our team as a Senior Account Manager in the Facilities Services industry. As a Senior Account Manager, you will be responsible for managing and overseeing the day-to-day dispatch operations, as well as handling key accounts and ensuring customer satisfaction. This is an excellent opportunity for someone who thrives in a fast-paced environment and enjoys providing excellent customer service. The successful candidate will have a strong background in facilities services and a proven track record of managing accounts. You should have a deep understanding of our industry and the specific needs of our clients. Excellent communication and interpersonal skills are essential, as you will be the main point of contact for our clients and will need to effectively convey our services and address any concerns or issues. Additionally, strong problem-solving and negotiation skills are critical, as you will be responsible for identifying and resolving any issues that may arise and ensuring our clients' needs are met.
This is a challenging and rewarding position that offers the opportunity to work with a dynamic team and make a significant impact on our clients' satisfaction and our company's success. If you are a driven and results-oriented individual with a passion for delivering exceptional customer service and building strong client relationships, we would love to hear from you.
Key Responsibilities:
- Receive and prioritize incoming repair and maintenance requests from various sources, including phone calls, emails, and the Prefix platform.
- Dispatch maintenance technicians and other personnel to address facility-related issues in a timely manner.
- Maintain accurate records of all service requests, including details of the issue, actions taken, and resolution status.
- Communicate with clients, property owners, and managers to provide updates on the status of maintenance requests and ensure customer satisfaction.
- Coordinate with vendors and contractors as needed to facilitate repair and maintenance tasks.
- Manage vendor relationships, including vendor selection, onboarding, compliance and performance evaluation.
- Monitor and track the progress of ongoing maintenance activities to ensure timely completion and adherence to service level agreements.
- Assist in the development and implementation of standard operating procedures (SOPs) for facility maintenance and customer service processes.
- Prepare and submit proposals for work orders and projects, seeking approval from clients.
- Generate invoices for completed services.
Qualifications:
- 3-5 years of previous experience in a similar role in HVAC and/or Refrigeration.
- Demonstrated history of effectively navigating contract negotiations, procurement processes, and overseeing vendor partnerships.
- Strong communication skills, both verbal and written, with the ability to effectively interact with clients and technicians.
- Excellent organizational skills and attention to detail, with the ability to prioritize tasks and manage time efficiently.
- Proficiency in using computer software and databases for data entry, record-keeping, and communication.
- Ability to work under pressure, with a customer-centric approach to problem-solving.
- Flexibility to work in a 24/7 operation, including weekends and holidays as needed.
Job Type: Full-time
Pay: $55,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Paid time off
- Vision insurance
People with a criminal record are encouraged to apply
Experience:
- Mold remediation: 2 years (Preferred)
- General Contracting: 2 years (Preferred)
- HVAC/R: 2 years (Preferred)
Work Location: Remote
