Company Overview
Brello is a wellness-first brand that makes access to science-backed compounded medications feel effortless — never clinical or confusing. We connect individuals to licensed providers through Telegra, with prescriptions fulfilled by trusted 503A pharmacies. Our mission is to simplify, humanize, and demystify wellness solutions for longevity and weight management, with an authentic voice that is friendly, empowering, and transparent.
Job Summary
The Operations Assistant plays a critical role in supporting the Operations Manager to ensure smooth execution of cross-department workflows, process management, and communication alignment across all teams. This position requires exceptional organization, attention to detail, and proactive communication to help maintain efficiency and operational consistency across departments.
Key Responsibilities
Grant and manage access to required tools for new team members. Customer Service: Telegra, Slack, WooCommerce. Marketing: Tools relevant to department joining. Regularly review all communication channels to ensure active engagement and timely responses. Follow up or “bump” messages when replies are pending to maintain workflow continuity.
Generate and distribute affiliate coupon codes as needed. Monitor order statuses and report any potential issues or processing delays. Pull, organize, and maintain order information to support tracking and resolution of issues.
Monitor and track payment requests, ensuring timely processing and follow-through. Maintain and update the expense tracking spreadsheet with current payment status. Save, organize, and file invoices and receipts for reference and audit compliance.
Coordinate with department heads weekly to gather and update key performance metrics. Follow up with departments to ensure tasks are current, progressing, and on schedule. Schedule and coordinate meetings, capture action items, and translate them into ClickUp tasks. Maintain organized project files and folders, ensuring accessibility and version control. Prepare and send communications or announcements to internal stakeholders with all relevant information.
Ensure that all departmental SOPs are uploaded and properly stored in the designated system. Conduct quarterly reviews of all SOPs to ensure accuracy, alignment, and relevance.
Label and organize all incoming emails under the appropriate accounts: Monitor shared inboxes and ensure important emails are escalated, delegated, or resolved promptly.
Qualifications
Required
Proven experience in administrative or operational support, preferably in a remote or cross-departmental setting.
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Familiarity with tools such as Slack, ClickUp, WooCommerce, and Google Workspace.
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Strong organizational skills with the ability to manage multiple priorities simultaneously.
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Excellent written and verbal communication skills.
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Detail-oriented with a proactive and problem-solving mindset.
Ability to handle sensitive information with discretion.
Preferred
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Experience in project coordination or operations management support. Allia Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color,
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Basic understanding of eCommerce platforms and order management systems.
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Comfortable working across multiple departments and time zones.
Physical Requirements
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Ability to sit for extended periods of time at a desk and working on a computer
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Ability to communicate effectively in person, over the phone, or via virtual meeting
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Ability to maintain focus in a typical office environment with moderate noise levels
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Ability to perform repetitive motions with hands and arms, such as typing.
Equal Opportunity Employer Statement
Allia Health Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
If you have any questions or require accommodations during the application process, please contact hr@alliahealth.co.
