People & Culture Manager

Lola Blankets • Full-time • 1m ago

Job Overview

Lola Blankets is a fast-scaling brand creating the most beloved blankets in the world. We’re looking for a strategic and people-first operator to build and expand the foundation for a world-class employee experience. Reporting to the Head of Operations, this role will lead People Operations at Lola—owning organizational design, recruiting, career development, and culture. You'll help build a company where high performance, inclusion, and joy coexist—creating systems that enable people to do their best work while enjoying the journey we’re on together.

This role is equal parts builder, coach, and problem-solver–perfect for someone who thrives in fast-paced, high growth environments and finds energy in helping teams do their best work.

Core Responsibilities:

1. People Strategy & Organizational Design

Partner with leadership to design and evolve Lola’s org structure as we scale across teams, functions, and levels.
Build and maintain our leveling guides, career path frameworks, and compensation philosophy–helping every employee understand their growth path.
Partner with Finance on workforce planning, forecasting, and headcount management.

2. Talent Acquisition & Onboarding

Lead full-cycle recruiting–from job description creation to candidate experience, coordination, interview training, and selection frameworks.
Manage external recruiting partners as needed to meet business demands.
Design onboarding experiences that accelerate ramp-up, build connection, and reinforce culture from day one.
Support ongoing hiring and engagement strategies for seasonal and contingent staff, ensuring a consistent, positive experience through all strategies of the employment lifecycle.

3. Employee Relations & Culture

Act as a trusted partner and advisor to employees and managers, offering guidance on performance, communication, and workplace dynamics.
Approach employee relations issues proactively, balancing empathy with clarity and fairness.
Champion a high-performing workplace aligned with Lola’s values.
Design and execute team-building rituals, offsites, and moments that strengthen community and connection.

4. Performance & Development

Own company-wide performance management systems, including goal setting, bi-annual reviews, and feedback processes.
Develop clear growth and learning frameworks for employees and managers, including training programs and L&D resources.
Equip leaders to coach effectively, navigate change, and develop high-performing teams.

5. People Operations & Systems

Manage and continuously improve HR systems, including payroll, benefits, and compliance.
Build scalable documentation, tools, and infrastructure that evolve with the company.
Maintain compliance with employment law across multiple states and adapt to seasonal fluctuations in workforce size.
Ensure processes are efficient, human-centered,, and support a remote-friendly, high-growth, and occasionally high-intensity environment.

Qualifications

7+ years of progressive experience in People Ops or HR, with at least 3 years in a fast-growing startup (ideally within DTC, retail, or consumer goods).
Proven success designing and scaling org structures, recruiting systems, and performance programs from the ground up.
Demonstrated experience managing employee relations matters with discretion, empathy, and consistency.
Strong ability to operate calmly and clearly through changing priorities, and high-volume periods.
Excellent communication, project management, and problem-solving skills.
High EQ and low ego—you lead with empathy and drive with clarity.
Deep understanding of modern HR practices, tools, and employee experience design.
Strong preference: candidates located in SLC or NYC near one of Lola's two offices
Bonus: Experience supporting creative, marketing, or brand-oriented teams.

Compensation and Perks: