Who we are:
At CallRevu, we leverage innovative technology to help dealerships focus on what truly matters—the customer. Our state-of-the-art solutions streamline communication strategies through advanced telephony, call monitoring, detailed analytics, tailored training, and more. By enhancing customer engagement and improving lead conversion, we empower dealerships to drive meaningful business results.
About this role:
The VoIP Technician serves as a Subject Matter Expert (SME) for our Telephony Solution. This role acts as a functional specialist, consulting with clients on their hosted phone needs, ordering hardware, installing hosted phone systems, and providing advanced support in telephony solutions.
A few of the things you'll be doing:
- Serve as a subject matter expert (SME) on hosted phone systems,
- Install and configure hosted phone systems according to client requirements and specifications.
- Provide level 2 support for telephony issues, troubleshooting and resolving technical problems.
- Provide guidance and training to clients and internal teams.
- Collaborate with cross-functional teams to ensure seamless implementation.
- Document installation processes, configurations, and client interactions for reference and future support.
- Participate in testing and quality assurance processes to validate system functionality and performance.
- Contribute to the improvement of implementation and support processes and procedures to enhance efficiency and client satisfaction.
- Stay updated on industry trends and advancements in hosted phone technologies to provide informed recommendations and solutions.
What you bring to the table (among other things):
- Proven experience in telephony installation, configuration, and support, preferably in a hosted or cloud-based environment.
- Strong technical proficiency with telephony systems and associated technologies.
- Excellent troubleshooting skills and ability to diagnose and resolve complex technical issues.
- Effective communication skills with the ability to convey technical information clearly to clients and team members.
- Detail-oriented and organized with a focus on documentation and process improvement.
- Ability to work independently and collaboratively in a dynamic, fast-paced environment.
- Bachelor’s degree in information technology, Computer Science, or related field preferred.
- Certification in telephony systems (e.g., Cisco CCNA Voice, Avaya ACSS) is advantageous.
Preferred Qualifications:
- Experience with: Netsapiens; SIP-based VoIP Phone experience (Yealink, Poly, Grandstream, etc.); automotive industry exposure; telephony experience with number porting and SMS
Additional Information:
- This role involves occasional travel to client sites for installations and support.
Why you'll love working at CallRevu:
At CallRevu, we believe that great people are the foundation of great success. Here’s what we offer:
A Collaborative Culture: We value your ideas and contributions, fostering a supportive and inclusive environment.- Cutting-Edge Technology: Work with innovative solutions that are transforming the automotive industry.
- Competitive Compensation: Enjoy a comprehensive benefits package and ample opportunities for professional growth.
If you’re excited about helping dealerships connect with their customers in meaningful ways and want to be part of a team that’s making a difference, we’d love to hear from you. Apply today and let’s drive success together!
