About Us:
We are a small but growing HVAC and Electrical company dedicated to providing excellent service to our customers. As we continue to expand, we’re still learning, improving, and figuring out the best systems to keep things running smoothly. We welcome team members who bring not only experience but also fresh ideas and suggestions to help us grow stronger together.
Position Overview:
This is a remote position with occasional in-person meetings at a designated location for catching up, organizing jobs, and reviewing billing. The Office Support Specialist will be responsible for handling customer communications, scheduling, ordering materials, and assisting with billing and coordination. Because we’re a growing company, this role is a great fit for someone who enjoys being part of a team that’s building, improving, and open to new ideas. Strong organizational skills, attention to detail, and flexibility are key.
Responsibilities:
- Answer incoming calls, emails, and text messages in a professional and timely manner
- Schedule and dispatch jobs for service technicians and electricians
- Order equipment and parts as needed, and track deliveries
- Assist in coordinating job details with field staff and customers
- Prepare and send invoices, process payments, and maintain billing records
- Keep accurate records of jobs, parts, and customer interactions
- Provide general office support and assist with other administrative tasks as needed
- Attend occasional in-person meetings to review operations and stay aligned with the team
Qualifications:
- Previous office or administrative experience (HVAC, electrical, or construction industry preferred)
- Strong communication and customer service skills
- Ability to multitask and prioritize effectively
- Comfortable using scheduling and billing software (training provided if needed)
- Basic computer skills (Microsoft Office, email, etc.)
- Reliable, organized, and detail-oriented
- Ability to work independently while staying connected with the team remotely
- Open to learning and contributing ideas to improve workflows
Benefits:
- Remote work with flexible scheduling
- Competitive pay (based on experience)
- Opportunities for growth within the company
- Supportive team environment
- Paid time off / holidays (if applicable)
Job Types: Full-time, Part-time
Pay: $25.00 - $30.00 per hour
Expected hours: 30 – 50 per week
People with a criminal record are encouraged to apply
Work Location: Remote
