Torch is a passionate team of innovators, engineers, and creators dedicated to empowering individuals and businesses with cutting-edge technology solutions. Founded in [Year], torch.io was born from the belief that powerful tools should be accessible, intuitive, and scalable for everyone—from startups to enterprises.
About The Role
As an Administrative Assistant in the Customer Support department, you will play a key role in ensuring smooth operations and providing critical support to our team. This is a full-time, hourly position that requires a detail-oriented, organized, and proactive individual who excels in communication and time management. You will be responsible for a variety of administrative tasks, helping the department maintain efficiency and deliver exceptional support to our customers.
What You'll Do
- Provide administrative support to the Customer Support team, including scheduling meetings, managing calendars, and organizing departmental files.
- Serve as a primary contact for internal and external communications, ensuring accurate and timely responses.
- Prepare and distribute reports, presentations, and other supporting materials as required by the team.
- Assist in maintaining and monitoring customer support records and databases to ensure data accuracy.
- Coordinate travel arrangements and expense reporting for team members as needed.
- Contribute to improving workflows, identifying inefficiencies, and suggesting practical solutions to enhance department productivity.
- Support onboarding efforts for new team members, ensuring that they have the resources and tools needed for their roles.
- Perform general office duties, such as ordering supplies and maintaining an organized workspace.
Qualifications
- High school diploma or equivalent required; Associate’s degree or higher preferred.
- Proven experience as an administrative assistant, office assistant, or similar role.
- Excellent verbal and written communication skills in English.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with other office software tools.
- Strong organizational and time management skills, with exceptional attention to detail.
- Ability to handle sensitive and confidential information with discretion.
- A proactive mindset with the ability to anticipate needs and handle multiple tasks efficiently.
- Experience working in customer support or knowledge of customer support processes is a plus.
The pay range for this role is: 22 - 26 USD per hour(Remote (United States))
