Role Summary
The Administrative Assistant will provide support within our call center by answering inbound calls, handling employee documentation such as I-9s and employment verifications, and managing sensitive information with professionalism and discretion. This role requires strong customer service skills, attention to detail, and the ability to multitask in a fast-paced environment.
About Us
We are in the People Business—always on the hunt for the best and brightest personalities to join our dynamic team. When it comes to customer service, our people radiate outgoing, friendly, can-do attitudes. For the right person, that smile in their voice comes naturally.
Sound like you? We want to speak with you!
What Are the Benefits?
- Health, Dental, Vision Insurance
- 401(k) Savings Plan
- Career Path Development & Employee Advancement (we promote from within!)
- Weekly employee drawings (gift cards, electronics, and more)
- Paid Time Off for ALL employees – starts earning from day one!
- Casual, team-oriented environment
- DailyPay partner – get paid daily!
What Will I Be Doing?
- Answering inbound calls, emails, and live chat.
- Processing I-9 forms and completing employment verifications accurately.
- Handling sensitive and confidential information with discretion.
- Professionally responding to inquiries and providing clear, helpful solutions.
- Escalating priority issues to management when needed.
- Recording details of interactions with accuracy and attention to detail.
- Balancing multiple administrative tasks while keeping a positive and professional demeanor.
What Qualities Do I Have?
- Strong customer service attitude with the ability to engage confidently.
- Organized and detail-oriented, with excellent multitasking skills.
- A self-starter who can work independently.
- Excellent verbal and written communication skills.
- Professional, positive, and solutions focused.
What Qualifications Do I Need?
- 1 year of customer service-related experience (preferred).
- 1 year of call center experience (preferred).
- Must be able to pass a background check.
- Comfortable working with confidential employee records.
- Basic computer knowledge (navigation, copy/paste, multiple tabs, typing 30+ WPM).
- Excellent grammar, punctuation, and spelling.
Why You’ll Love It Here
This position is multi-faceted, but at its core, you’ll be the first point of contact and a trusted support resource. You’ll represent our values by providing friendly, professional assistance, while ensuring accuracy with sensitive employment documents. If you want to be part of a team that values people, positivity, and growth—we want to hear from you.
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Notice of Equal Opportunity and Accommodation for Applicants with Disabilities
Connexus Resource Group is committed to providing equal employment opportunities to all qualified individuals, including individuals with disabilities. If you require a reasonable accommodation to complete this application or to participate in any part of the application or hiring process, please contact our Human Resources department at jobs@connexusresourcegroup.com. Requests for accommodation will be considered on a case-by-case basis in accordance with applicable federal, state, and local laws, including the Americans with Disabilities Act (ADA). Providing this information is voluntary and will be kept confidential as required by law.
