Job Summary:
Join our team at Moving Muscle as an Operations Support Specialist, where you will play a pivotal role in maintaining the efficiency of our day-to-day operations. This role requires a self-motivated, ambitious individual who thrives in a dynamic environment, handling communications, data entry, and coordination tasks to ensure excellent service delivery to our clients and support to our workers.
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Responsibilities:
- Manage both inbound and outbound calls, messages, and emails with new clients, ensuring a professional and responsive communication flow.
- Collect crucial client and job information through various communication channels and accurately enter data into our systems.
- Perform detailed data entry for job bookings, worker hours, and job updates.
- Align jobs with worker schedules efficiently, optimizing resource allocation and job fulfillment.
- Respond to and update jobs based on client requests, ensuring all changes are accurately recorded and communicated.
- Coordinate with workers regarding their schedules, job updates, and hours, ensuring smooth operations and excellent team collaboration.
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- Skills Required:
- Proficiency in CRM & Ticketing Software: Ability to manage and analyze customer interactions and data effectively.
- Excellent Communication Skills: Strong interpersonal abilities to interact professionally with clients and team members.
- Strong Organizational Skills: A keen ability to prioritize tasks efficiently in a fast-paced environment.
- Customer Service Expertise: Proven experience in customer service or a related field, demonstrating a commitment to outstanding service delivery.
- Attention to Detail: Meticulous in data entry, ensuring accuracy and consistency in all administrative tasks.
- Tech-Savvy: Demonstrates strong proficiency in navigating new software, working effectively with AI tools, and quickly mastering emerging technologies.
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- Culture and Environment:
At Moving Muscle, we pride ourselves on being a team of driven, hardworking professionals who prioritize delivering excellence to our clients. We thrive in a fast-paced, dynamic environment where adaptability and initiative are key. Our team values clear communication, collaboration, and a proactive approach to problem-solving. If you’re ambitious, eager to grow, and passionate about contributing to a supportive and results-oriented workplace, you’ll feel right at home here.
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Opportunities for Growth:
At Moving Muscle, we believe in rewarding dedication and initiative. This role offers the chance to develop new skills, take on greater responsibilities, and grow within our expanding organization. We believe in getting out what you put in.
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What Success Looks Like:
- Clients consistently praise your professionalism and responsiveness.
- Data entry and job management are handled with exceptional accuracy, ensuring no delays or errors.
- Worker schedules and job updates are seamlessly coordinated, minimizing disruptions and maximizing efficiency.
- You actively contribute ideas for improving operational processes and embrace new technologies with enthusiasm.
Shift Hours:
- Monday 3-8pm EST
- Thursday 3-8pm EST
- Saturday 2-7pm EST
- Sunday 8am-2pm EST
Job Type: Part-time
Pay: $13.00 per hour
Expected hours: 20 – 25 per week
Benefits:
Work Location: Remote
