Motherly Comfort Home Care is a family owned business. Like you, we have had personal experience in seeing the effects of aging on our grandparents, parents, relatives, and close family friends. We have also seen first-hand the challenges and struggles that family members and caregivers face in trying to provide the kind of care needed by their aging loved ones.
We are seeking a Work at Home Support Desk Specialist to join our dynamic team. In this role, you will be responsible for providing technical support to customers from the comfort of your own home. If you are a tech-savvy individual with excellent communication skills and a passion for helping others, we want to hear from you!
- Respond to customer inquiries and provide technical support via phone, email, and chat
- Troubleshoot and resolve technical issues related to software, hardware, and network connectivity
- Document customer interactions and resolutions in the support ticketing system
- Collaborate with other support team members to ensure timely resolution of customer issues
- Stay up-to-date on product knowledge and industry trends to provide accurate and efficient support
- High school diploma or equivalent
- 1+ years of experience in a technical support role
- Strong knowledge of Windows and Mac operating systems
- Excellent communication and customer service skills
- Ability to work independently and prioritize tasks in a fast-paced environment
- Experience working from home or in a remote setting is a plus
If you are ready to take on the challenge of providing top-notch technical support from the comfort of your own home, apply now to join our team as a Work at Home Support Desk Specialist!
FULL TIME
PART TIME
WEEKEENDS AS NEEDED
Benefits: Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays. These takes place after working for the company after 30 days.
The pay range for this role is: 30 - 32 USD per hour(Remote (Iowa City, Iowa, US))
