Description
Who we are…
CompIQ Solutions is a software and full-service provider focusing on the property and casualty medical bill review market. We provide an end-to-end solution for our clients leveraging our proprietary technology and software platforms in the delivery of our solutions and services. We focus our efforts on our three key stakeholders, in this order: 1) Clients; 2) Colleagues; 3) Company.
About This Role
The Technical Support Analyst speaks to internal and external customers directly, as well as provides written documentation, requiring excellent written and verbal communication. This role also handles many trouble tickets at one time requiring multi-tasking skills and the ability to change direction swiftly. The Technical Support Analyst is a member of the Company’s Technical Support team and requires a strong background and experience in problem-solving, tenacity, and self-direction.
Duties And Responsibilities
- Fielding first contact from customers to quickly get to the root of their problem.
- Providing timely and accurate customer feedback.
- Triaging submitted customer tickets for clarity, assignment, and categorization.
- Assessing question or issue for resolution need.
- Providing support in the form of procedural documentation.
- Managing multiple cases simultaneously, ensuring all tickets receive appropriate attention.
- Troubleshooting technical issues while identifying trends for root cause.
- Diagnosing and determining bugs.
- Developing and maintaining ITSM reports to provide IT Service performance detail.
- Following up with clients to ensure the problem is resolved.
- Other duties as assigned by leader
Requirements
Qualifications
- 3+ years of technical support experience of Software applications, preferably proprietary SaaS based platforms.
- Working knowledge of Relational Databases and Transact SQL.
- Prior experience in tech support, desktop support, or a similar role.
- The ability to take the initiative to find the root of the problem.
- Attention to detail and good problem-solving skills.
- Excellent interpersonal skills.
- Good written and verbal communication.
- Excellent verbal and written communication skills
- Excellent analytical and problem-solving skills
What We Offer
CompIQ Solutions provides our full-time, regular team members with the below benefits:
- Fair and Competitive Salary
- Flexible schedule in a hybrid or remote-work environment (depending on location)
- Flexible Paid Time Off
- Paid Parental Leave
- Tuition Reimbursement
- Student Debt Solution
- Medical, Dental, and Vision Insurance
- 100% Company-paid Short-Term and Long-Term Disability
- 100% Company-paid Life Insurance with additional voluntary enrollment options
- Employee Assistance Programs including counseling with up to 6 complimentary sessions
- Monthly Wellness (Gym Membership) Stipend
- Health Spending Account (HSA) and Flexible Spending Account (FSA) Programs
- 401(k) Plan with a 100% vested company match
- Career development and growth opportunities
How To Apply
Interested? Please apply directly via our website at: https://compiqsolutions.com/careers/
CompIQ Solutions is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. EOE/M/F/D/V
