Description

Who we are…

CompIQ Solutions is a software and full-service provider focusing on the property and casualty medical bill review market. We provide an end-to-end solution for our clients leveraging our proprietary technology and software platforms in the delivery of our solutions and services. We focus our efforts on our three key stakeholders, in this order: 1) Clients; 2) Colleagues; 3) Company.

About This Role

The Technical Support Analyst speaks to internal and external customers directly, as well as provides written documentation, requiring excellent written and verbal communication. This role also handles many trouble tickets at one time requiring multi-tasking skills and the ability to change direction swiftly. The Technical Support Analyst is a member of the Company’s Technical Support team and requires a strong background and experience in problem-solving, tenacity, and self-direction.

Duties And Responsibilities

Fielding first contact from customers to quickly get to the root of their problem.
Providing timely and accurate customer feedback.
Triaging submitted customer tickets for clarity, assignment, and categorization.
Assessing question or issue for resolution need.
Providing support in the form of procedural documentation.
Managing multiple cases simultaneously, ensuring all tickets receive appropriate attention.
Troubleshooting technical issues while identifying trends for root cause.
Diagnosing and determining bugs.
Developing and maintaining ITSM reports to provide IT Service performance detail.
Following up with clients to ensure the problem is resolved.
Other duties as assigned by leader

Requirements

Qualifications

3+ years of technical support experience of Software applications, preferably proprietary SaaS based platforms.
Working knowledge of Relational Databases and Transact SQL.
Prior experience in tech support, desktop support, or a similar role.
The ability to take the initiative to find the root of the problem.
Attention to detail and good problem-solving skills.
Excellent interpersonal skills.
Good written and verbal communication.
Excellent verbal and written communication skills
Excellent analytical and problem-solving skills

What We Offer

CompIQ Solutions provides our full-time, regular team members with the below benefits:

Fair and Competitive Salary
Flexible schedule in a hybrid or remote-work environment (depending on location)
Flexible Paid Time Off
Paid Parental Leave
Tuition Reimbursement
Student Debt Solution
Medical, Dental, and Vision Insurance
100% Company-paid Short-Term and Long-Term Disability
100% Company-paid Life Insurance with additional voluntary enrollment options
Employee Assistance Programs including counseling with up to 6 complimentary sessions
Monthly Wellness (Gym Membership) Stipend
Health Spending Account (HSA) and Flexible Spending Account (FSA) Programs
401(k) Plan with a 100% vested company match
Career development and growth opportunities

How To Apply

Interested? Please apply directly via our website at: https://compiqsolutions.com/careers/

CompIQ Solutions is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. EOE/M/F/D/V

CompIQ

New Jobs

Technical Support Analyst I