Kamps Overview:
Kamps is the leading full-service pallet company in the United States. We meet the needs of varied industries through innovative services that include: new pallet manufacturing, pallet recycling, and sustainable byproduct production (from pallets that cannot be reused). We believe the talented individuals that make up the Kamps team are our biggest asset. Here at Kamps we recognize and reward hard working individuals that consistently exceed expectations. We are excited for you to join our team and help us in achieving our mission of revolutionizing supply chains and serving our customers!
Summary:
Kamps is looking for a well-rounded IT Support Analyst that will use their breadth of knowledge to keep our systems running smoothly and users happy. This position requires some knowledge of servers, networks, and applications. Most importantly this position demands a high level of customer service to our internal users.
Essential Duties and Responsibilities:
- Route and manage help desk tickets
- Answer support desk phone and log tickets
- Participate in on-call schedule
- Document end user problems and resolution
- Support Kamps users, computers, and software
- Assist with deployment of new hardware and resources
- Monitor logs and respond to system alerts
- Provision new user accounts for Kamps systems including Office 365
- Provide first level support resolution and escalate when necessary
- Install and update software
- Manage computers remotely and onsite
- Maintain accurate inventory of end user devices
- Work on assignments and projects with senior staff
- Configure VoIP phones
This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.
Qualifications/Skills:
- Bachelors in IT/IS or equivalent experience
- Ability to work independently as well as part of a team
- Experience supporting Windows 10
- Strong customer service and communication skills
- Basic networking skills
- Willingness to learn new skills
- Must be able to lift 50lb
- Previous experience with any helpdesk ticketing system
Preferred Qualifications
- Windows Server 2012, 2016, 2019
- Citrix XenApp
- Familiarity with virtualization (VMware)
- Any certifications (A+, Network +, Security +, CCNA, MTA)
- RMM experience
- RingCentral
Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
Work Location: Remote
