Kamps Overview:

Kamps is the leading full-service pallet company in the United States. We meet the needs of varied industries through innovative services that include: new pallet manufacturing, pallet recycling, and sustainable byproduct production (from pallets that cannot be reused). We believe the talented individuals that make up the Kamps team are our biggest asset. Here at Kamps we recognize and reward hard working individuals that consistently exceed expectations. We are excited for you to join our team and help us in achieving our mission of revolutionizing supply chains and serving our customers!

Summary:

Kamps is looking for a well-rounded IT Support Analyst that will use their breadth of knowledge to keep our systems running smoothly and users happy. This position requires some knowledge of servers, networks, and applications. Most importantly this position demands a high level of customer service to our internal users.

Essential Duties and Responsibilities:

Route and manage help desk tickets
Answer support desk phone and log tickets
Participate in on-call schedule
Document end user problems and resolution
Support Kamps users, computers, and software
Assist with deployment of new hardware and resources
Monitor logs and respond to system alerts
Provision new user accounts for Kamps systems including Office 365
Provide first level support resolution and escalate when necessary
Install and update software
Manage computers remotely and onsite
Maintain accurate inventory of end user devices
Work on assignments and projects with senior staff
Configure VoIP phones

This list of duties is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that senior management may deem necessary.

Qualifications/Skills:

Bachelors in IT/IS or equivalent experience
Ability to work independently as well as part of a team
Experience supporting Windows 10
Strong customer service and communication skills
Basic networking skills
Willingness to learn new skills
Must be able to lift 50lb
Previous experience with any helpdesk ticketing system

Preferred Qualifications

Windows Server 2012, 2016, 2019
Citrix XenApp
Familiarity with virtualization (VMware)
Any certifications (A+, Network +, Security +, CCNA, MTA)
RMM experience
RingCentral

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Work Location: Remote

Kamps Pallets

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