Main Responsibilities

Pre-Installation

Coordinate with hospital IT stakeholders to complete the necessary IT survey documentation prior to system installation or purchase
Supporting hospital IT teams during security assessments, risk reviews, and technical validations
Serve as the technical lead for pre-sales IT engagements, covering hardware, software, and implementation planning, including associated project management activities
Collaborate with and support the clinical implementation team throughout the project lifecycle

Remote Technical Support Desk

Lead technical engagements with customer IT teams, providing expert guidance on product installation and implementation
Remote support for software upgrades and remote configuration of system hardware and software components
Coordinate system implementation on hospital LAN that exchange DICOM data with RadCalc
Assist hospital IT with configuring RadCalc on hospital LAN and within hospital-based cybersecurity, encryption, and AD requirements
Remotely support clinical team for all IT troubleshooting cases

Qualifications

EDUCATION/CERTIFICATIONS:

Bachelor’s or Associate’s degree in a related field such as Computer Science, Electrical Engineering, Computer Information Systems, Biomedical Engineering, or a closely related discipline
Related certifications: Networking certification, Cybersecurity certification, Database, Server certifications

REQUIRED KNOWLEDGE:

Radiation Therapy and/or hospital IT System Administration and network experience required
Experience with cybersecurity requirements for SaMD deployment in hospital networks, including secure configuration, data protection, and coordination with hospital IT/security teams
Familiarity with application architectures, including web‐based, cloud‐enabled, and client–server
Understand and troubleshooting of network segmentation, secure communication protocols, firewall and network administration
Experience in Active Directory administration
Basic Database administration skills
DICOM knowledge preferred

GENERAL QUALIFICATIONS:

Soft Skills

Excellent written and verbal communication skills and intercultural competence
Highly technical, analytical thinking, quick comprehension, action, and quality awareness
Good documentation practices, organization, and process oriented
Team player with the ability to work independently
Good customer service relationships and solution oriented
Comfortable communicating with hospital personnel (i. e. Medical Technologists, Physicists, and Doctors)

Company Description

Worldwide leader of laser patient positioning and surface guidance systems for radiation therapy.

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