Main Responsibilities
Pre-Installation
- Coordinate with hospital IT stakeholders to complete the necessary IT survey documentation prior to system installation or purchase
- Supporting hospital IT teams during security assessments, risk reviews, and technical validations
- Serve as the technical lead for pre-sales IT engagements, covering hardware, software, and implementation planning, including associated project management activities
- Collaborate with and support the clinical implementation team throughout the project lifecycle
Remote Technical Support Desk
- Lead technical engagements with customer IT teams, providing expert guidance on product installation and implementation
- Remote support for software upgrades and remote configuration of system hardware and software components
- Coordinate system implementation on hospital LAN that exchange DICOM data with RadCalc
- Assist hospital IT with configuring RadCalc on hospital LAN and within hospital-based cybersecurity, encryption, and AD requirements
- Remotely support clinical team for all IT troubleshooting cases
Qualifications
EDUCATION/CERTIFICATIONS:
- Bachelor’s or Associate’s degree in a related field such as Computer Science, Electrical Engineering, Computer Information Systems, Biomedical Engineering, or a closely related discipline
- Related certifications: Networking certification, Cybersecurity certification, Database, Server certifications
REQUIRED KNOWLEDGE:
- Radiation Therapy and/or hospital IT System Administration and network experience required
- Experience with cybersecurity requirements for SaMD deployment in hospital networks, including secure configuration, data protection, and coordination with hospital IT/security teams
- Familiarity with application architectures, including web‐based, cloud‐enabled, and client–server
- Understand and troubleshooting of network segmentation, secure communication protocols, firewall and network administration
- Experience in Active Directory administration
- Basic Database administration skills
- DICOM knowledge preferred
GENERAL QUALIFICATIONS:
- Proficiency with Microsoft Office suite of tools
- Ability to manage multiple projects and deadlines simultaneously
- Documentation as natural part of projects
- Good interpersonal skills and fluency in English
- Position has up to 15% travel time
- Proof of eligibility to work in the U.S.
Soft Skills
- Excellent written and verbal communication skills and intercultural competence
- Highly technical, analytical thinking, quick comprehension, action, and quality awareness
- Good documentation practices, organization, and process oriented
- Team player with the ability to work independently
- Good customer service relationships and solution oriented
- Comfortable communicating with hospital personnel (i. e. Medical Technologists, Physicists, and Doctors)
Company Description
Worldwide leader of laser patient positioning and surface guidance systems for radiation therapy.
