Key Responsibilities:

Handle inbound and outbound calls, emails, and online inquiries from new and existing clients.
Schedule design consultations, project meetings, and follow-up appointments for the design team.
Confirm appointments, send reminders, and provide clients with necessary meeting details or materials.
Maintain and update the scheduling calendar to ensure all designers’ appointments are accurately recorded.
Communicate promptly with clients regarding availability, scheduling changes, or rescheduling needs.
Collaborate closely with designers, project managers, and administrative staff to coordinate project timelines.
Track appointment metrics, cancellations, and reschedules to support efficiency goals.
Manage client data in CRM or scheduling software .
Provide friendly and professional customer service to enhance client satisfaction.
Support administrative tasks such as data entry, document management, and client follow-up.
Assist in organizing virtual consultations and coordinating time zones for remote meetings.

Qualifications:

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
Prior experience in appointment scheduling, customer service, or administrative coordination.
Strong communication and interpersonal skills.
Excellent time management and organizational abilities.
Proficiency in scheduling or CRM platforms.
Tech-savvy and comfortable working with online calendars and remote communication tools .
Ability to work independently in a remote environment with minimal supervision.
Reliable internet connection and a quiet, professional workspace.

Job Type: Full-time

Pay: $44,692.39 - $53,823.09 per year

Benefits:

Work Location: Remote

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