Position: Support Specialist

Location: 100% Remote

Interview mode-VideoDescription:

Essential Job Functions:This is a technical and hands on position that requires knowledge of Microsoft Windows and MacOS systems; knowledge of home networking and troubleshooting is a plus. Excellent customer service skills are required in order to assist end users with technology issues remotely. This person is responsible for intaking support requests via phone, chat or live meeting, ensuring accurate information gathering and input with verification of details. Basic hardware troubleshooting, software installing/upgrading and support in a fast-paced environment.

Minimum Requirements:

A positive attitude and excellent customer service, communication and organizational skills
Windows 10 experience
MacOS experience
Experience as a helpdesk tech
Experience with a ticketing system
Guide users with simple step-by-step instructions
Experience working with Microsoft Active Directory
Solid knowledge of MS Office suites
Experience with Google workspaces
Experience troubleshooting home network and wireless issues
Troubleshooting and problem-solving skills
Ability to diagnose hardware and/or software problems and escalate correctly
Self-motivator with the ability to work independently
Ability to multitask in a fast-paced environment
May perform routine system administration activities such as adding/modifying/removing user access, installing upgrades and patches, maintaining spreadsheets, HW/SW ordering, etc.
Ability to support remote locations and primary work from home employees
Detail oriented
Ability to communicate effectively primarily in written and spoken English

Job Type: Contract

Pay: $18.00 - $20.00 per hour

Work Location: Remote

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Support Specialist

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