Customer Service Representative
Bloom Nutrition
IG @Bloomsupps @Marillewellyn
TikTok @Bloomnu
Bloomnu.com
About Bloom:
Founded by wellness influencer and entrepreneur Mari Llewellyn, Bloom Nutrition is one of the fastest growing wellness brands in the US. Our mission is to help people bloom into their best selves through nutritious and delicious wellness solutions.
Recognized for our innovation and growth, we're proud recipients of several awards:
🏆 Forbes 30 under 30 (2023)
🏆 Target Partner of the Year (2023)
🏆 LinkedIn's Top Start-Ups (2023 & 2024)
🏆 EY Entrepreneurs of the Year (2024)
🏆 Inc. 5000 Company (2024)
🏆 NewBeauty 100 Wellness Awards (2024)
Job Overview:
We’re seeking a dedicated and detail-oriented Customer Service Representative to join our remote team in Colorado! This role involves providing exceptional support to our customers, ensuring their inquiries are addressed promptly and professionally. As a Customer Service Representative, you will play a key role in maintaining customer satisfaction and helping improve our customer service processes.
Responsibilities:
- Respond to customer inquiries via email promptly and in alignment with guidelines from the Customer Service Manager.
- Monitor emerging customer issues and assist in identifying and resolving concerns proactively.
- Use Bloom's preferred platforms to manage inquiries and resolve customer issues.
- Provide insights and recommendations to enhance customer service tools, processes, and strategies.
- Follow up with customers to ensure their needs are fully met and to ensure a positive overall experience.
- Assist the Customer Service Manager with ad hoc tasks and special projects as needed.
Qualifications:
- Entry-Level Experience: While prior customer service experience is a plus, it is not required. A willingness to learn and grow in the role is essential.
- Strong Communication Skills: Excellent written communication skills to respond to customer inquiries clearly, concisely, and professionally.
- Customer-Centric Attitude: A positive, helpful, and friendly demeanor when interacting with customers, with a strong desire to resolve issues and ensure customer satisfaction.
- Detail-Oriented: Ability to multitask and manage customer inquiries accurately while maintaining attention to detail.
- Tech-Savvy: Comfortable using customer service platforms or willingness to learn these tools.
- Problem-Solving Skills: Ability to assess customer needs and find efficient solutions to issues.
- Team Player: Willingness to collaborate with team members and assist with additional tasks as required.
- Adaptability: Ability to work in a fast-paced environment and adjust to changing priorities.
- Reliable and Punctual: Consistently meets deadlines, is punctual, and dependable in attending scheduled shifts.
Benefits:
- Fun and inclusive work environment with a super collaborative team.
- Access to Company Insurance (Health, Dental, Vision)
- 401(k) plan that the company matches because your future should bloom as well.
- Generous PTO because work-life balance is important.
- A brand new company laptop.
- Access to Bloom supplements and swag so you can bloom into your best self!
