MaidCentral is a cloud-based field service solution for the residential cleaning industry. The solution caters to cleaning businesses looking to scale their operations and increase profitability. MaidCentral is an all-in-one solution designed to help small businesses achieve greater success: integrating all the various tools they need to run their business into one Enterprise Resource Planning tool. Scheduling, Dispatch, Payroll, Marketing, Sales, Process Management, Efficiency and Productivity Tools, Quality Management, Reporting, and much more.
We are looking to fill a role in our Implementation team. In this role you will be helping our newest partners (customers) set up and learn how to use software that will help them run their residential cleaning business. We are looking for someone that is comfortable with technology and has a desire to 'go above and beyond' in terms of customer service.
Our implementation team also works closely with our support team to facilitate daily office hours for our partners as well as jump in and assist on tickets or chats when needed, so previous experience in a technical support role is a plus!
While not required, the ability to speak and understand either Spanish or Portuguese would be ideal.
If you are interested in this role - please include a cover letter with an example of a time that you went out of your way to provide excellent customer service.
Responsibilities:
- Managing onboarding implementation and new partner expectations
- Ensuring projects adhere to frameworks and all documentation is maintained appropriately for each project
- Timely and successfully completes projects by coordinating internal and external resources
- Assist the team with a variety of administrative tasks, operational projects, and account management.
- Meet regularly with new onboarding partners to keep their onboarding on track and their questions answered
- Collaborate with internal teams on company wide initiatives.
- Effectively communicate the company’s suite of services while maintaining the highest level of brand standards.
- Maintaining and monitoring project plans and project schedules
- Organizing, preparing, attending and participating in partner meetings
- Documenting and following up on important actions and decisions from meetings
- Ensuring project and service deadlines are met
Ideal qualities:
- Empathetic and have the desire to help others succeed
- Driven to ask questions and get answers through all available resources
- Learn quickly, are self-motivated and are proactive in taking initiative
- Are highly organized, intelligent with excellent attention to detail
- Have excellent written and verbal communication
- Are friendly, optimistic and have a high level of energy
- Higher than average technical skills
- Desire to create solutions in a variety of situations
- Adaptable to change
- Comfortable being on camera
Further, the skills that are a big plus for this role:
- You are fluent in either Spanish or Portuguese
- You’re familiar with Hubspot, Zoom, G-Suite, Basecamp or other project management software
- Experience with Excel and data analysis/reporting will be super helpful.
- Experience with MaidCentral and/or have worked in an administrative role in a residential cleaning company.
- You’ve worked in a customer success or technical support environment.
BENEFITS
- Start-up culture backed by 30+ years of experience – for those looking to work hard and develop in a rewarding career with growth opportunities.
- Remote work environment.
- Company matching 401k plan.
- Performance-based compensation and incentive programs.
- Benefits plan including PTO and medical.
CORE VALUES
1. Growth Mindset - We are looking for people that appreciate a challenge. We are focused on incremental improvement of both ourselves and the product. Creating a better future is our ultimate driver
2. Candid Communication - We don’t sugarcoat anything, and you’ll never wonder where we stand: we’re direct, honest, and candid for the greater good. We’re each other's toughest critics - but we’re also each other’s biggest fans and loudest supporters. Feedback is fast and furious, always focused on creating the best outcome for our partners.
3. Achievement Focused - We don't just like to talk about things. We get things done. We are doers, and we care about results. We think critically and then put that into action to solve problems big and small for our team and for our partners.
4. Customer Driven - We are obsessed with our mission to create a platform that elevates the home cleaning industry. Our mission is to help our partner companies create happier customers, better jobs for their employees, and more success and profits that they can reinvest and grow. We are driven to give our partners the tools, data, and support they need to thrive in every facet of their business.
5. Play The Long Game - We are committed to building a world-class product in support of our partners and our industry. We don't take shortcuts, and we don't let short-term wins distract us from our long-term vision. We are process-driven. We build repeatable and scalable systems that help us deliver consistently delightful results.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Health insurance
- Paid time off
Shift:
Work Location: Remote
