This position is based in the USA, Dallas TX, preferred. While this is a remote flexible role it is required to reside in this country.
Who we are:
MoneyGram is a customer-centric, digital-first, cross-border money movement network. Through our strong culture of fintech innovation, we’re transforming the way consumers and businesses send and receive money in nearly every country around the world.
Thanks to our cutting-edge platform and strategic partnerships with some of the world’s leading brands, we are helping our millions of customers globally do more with their money through a comprehensive suite of digital and in-person products and services.
This is all made possible by our dedicated and diverse team of professionals around the world. If you’re ready for a career journey filled with exciting opportunities, come aboard and let’s drive the future of payments together at MoneyGram!
The Numbers:
- We serve over 50 million people every year in over 200 countries and territories
- We're a global team of over 2,000 from 36 countries around the world
- We process over $200 billion annually with digital transactions now making up about 50% of our money transfer business
- We’re known for our strong culture globally, demonstrated by:
- “Top Workplaces USA” award winner (three consecutive years in a row!)
- One of the “Best Places to Work” in the Middle East
- Winner of many regional awards, such as “Friendly Workplace in Poland” and “Top Workplace in DFW” by The Dallas Morning News
What you will contribute:
As part of the desktop Service Desk Technical Representative team, the ideal candidate will serve as the first point of contact for customers experiencing technical issues and will provide timely, effective troubleshooting and solutions. You will be responsible for diagnosing, resolving, or escalating IT-related problems across various hardware, software, and network systems.
What you’ll do:
- Serve as the primary point of contact for customer IT support, via phone, email, and chat.
- Provide prompt troubleshooting and technical support for software, hardware, and network issues.
- Document, track, and monitor issues in the ticketing system to ensure timely resolution.
- Escalate complex or unresolved issues to the appropriate internal teams (Level 2/3 support) or external vendors.
- Assist with the setup, configuration, and maintenance of user accounts, software, and hardware.
- Maintain knowledge base and support documentation for internal and customer use.
- Follow company protocols for issue resolution, providing updates to customers at regular intervals.
- Deliver excellent customer service by ensuring satisfaction with issue resolution.
- Contribute to the continuous improvement of service desk procedures and practices.
What we’re looking for:
- ServiceNow (Required)
- Basic understanding of Active Directory, Office 365, VPNs, and remote desktop tools.
- Excellent verbal and written communication skills.
- Strong customer service orientation with an ability to manage customer expectations and de-escalate situations.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Intermediate computer skills with six month’s experience as a Help Desk Technician
- Problem-solving skills
- Team collaboration
- Attention to detail
- Time management
- Customer-centric approach
Education:
- High school diploma, GED, or an associate’s degree from an accredited institution
- 2+ years of relevant experience.
- Any equivalent combination of education and experience which provides the required knowledge, skills, and abilities to perform the essential duties and responsibilities of the position.
Why you will love working here:
Your future is in your hands.
When you start a career at MoneyGram, you join a talented and motivated team that builds the success of a trusted, global provider of innovative money transfer and payment services.
Here are some reasons it is so easy to love your career with us!
- Flexible Remote First Flexibility
- Medical / Dental / Vision Insurance
- Life, Disability and other benefits
- 401K with competitive Employer Match
Salary:
Anticipated Base Pay: $26.00/hour + participation in our annual bonus plan.
Disclaimer:
The salary/pay rate listed is a good faith determination that may be offered to a successful applicant for this position at the time of this job advertisement based on company hiring process and budget for this role and may be modified in the future. Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
