Tanager, Inc., is an information technology company that provides quality products and services to our customers nationwide. We currently have an open for an IT Project Support Specialist to service one of our fortune 500 customers.

THIS IS A REMOTE DAY SHIFT POSITION
Salary Range: $26.00/hr to $32.00/hr
Benefits include: Medical, Dental, Vision, Life Insurance, LTD, STD, Tuition Reimbursement & Professional Training Assistance, PTO, FTO & Holiday Pay

This position involves direct communication and support to ensure readiness to cut over remote sites across the United States to a new technical solution. Excellent communication skills are necessary along with attention to detail, reliability, and desire to service the customer in the utmost professional manner.

Duties include:

Coordination and advance preparation for customer locations
Lead meetings with customer site personnel via phone to ensure readiness and successful completion of technical cutovers
Work with 3rd party vendors for support, as required
Document, track, and provide updates on deployment progress for each site
Coordinate and monitor internal project processes
Develop documentation in support of the requirements management process
Ability to adapt to changing priorities, show initiative, work in a team environment, and coordinate tasks
Willingness to work across multiple projects as needed to ensure project success

Key Requirements:

IT general skills including strong proficiency with MS Office applications
Ability to follow SOPs and a detailed checklist
Excellent customer service skills
Ability to lead multiple parties during cutover process
Strong attention to detail, including exceptional organizational skills
Excellent written and verbal communication skills required
Ability to work independently with minimum supervision
Basic understanding of Windows 10 operating systems

Education/Experience:

3 to 5 years of related experience
Desire customer service and IT support experience (i.e. help desk functions)
May consider college degree in IT field in lieu of experience
Software installation experience
IT hospitality industry experience highly desired

EOE/AA/M/F/Disabled/Vet

Tanager, Inc.

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