It's fun to work in a company where people truly BELIEVE in what they're doing!
Fullsteam is a leading provider of vertical software and embedded payments technology dedicated to helping businesses flourish by providing their customers with seamless experiences. With a dynamic and growing team of 1,700 employees, we are committed to driving innovation and delivering best-in-class software and payment solutions that empower small and medium-sized businesses across numerous industries. Our purpose is to help our customers grow their businesses and delight their customers. Join us and be a part of a forward-thinking company that values growth, excellence, and the success of our clients.
Primary Responsibilities:
- Provide technical support to customers in English and French through various channels such as phone and email.
- Support custom applications; training will be provided.
- Document and track customer inquiries and issues in our ticketing system.
- Collaborate with the Technical Support Team to escalate and resolve complex technical problems.
- Ensure high level of customer satisfaction through excellent communication and problem-solving skills.
Skills & Competencies:
- Strong knowledge of hardware, software, networking, and computer systems.
- Ability to work effectively in a team and handle multiple tasks simultaneously.
- Bilingual proficiency in both English and French is essential.
- Prior technical support is preferred.
- Hospitality experience is beneficial.
Minimum Qualifications:
- Must have Windows 7, 8, 10, and 11 troubleshooting experience
- Fluent in English and French
- Networking Experience/Knowledge
Fullsteam recognizes that your health and wellbeing are a priority. This is why we offer a full suite of benefits that include:
- Medical
- Extended Health and LTD plan
- Dental
- Vision
- RRSP (with employer match)
- Health Spending Account
- Flexible paid time off
Fullsteam supports an inclusive workplace that values diversity of thought, experience, and background. Fullsteam is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state, or local law.
