Company Description
Dandelion Nutrition is a growing group practice of Registered Dietitian Nutritionists specializing in 1-on-1 nutrition counseling via telehealth.
Job Description
We are seeking a Front Office Receptionist to support the day to day operations of our practice. The position is remote/ work-from-home, however we will only consider applicants who live in Washington State.
Duties & Responsibilities:
- Answering phoneand promptly responding to voicemails, text messages, and emails
- Speak knowledgeably about the services we offer, our clinicians’ specialties, appointments, and basic billing-related topics
- Deal with client concerns in a compassionate manner that upholds the values of Dandelion Nutrition
- Manage client scheduling, ensuring clients are matched with an appropriate clinician and that we have all necessary forms andinformation prior to their appointment
- Process incoming faxes and reach out to new referrals
- Develop/adjust systems and procedures as needed
- Other duties as assigned
This role requires...
- Excellent customer service skills
- Extremely detail oriented
- Compassionate yet tenacious
- Able to think on your feet, troubleshoot, and adapt to unique circumstances
- Able to work well both independently and as part of a team
- Tech savvy, a quick learner, and able to take direction and operate from an established framework
- Flexible, responsible and highly organized
- Outstanding interpersonal and critical thinking skills that will enable you to work effectively with clients from diverse backgrounds
- Skilled with Google Workspace applications, including Mail, Calendar, Drive, Docs/Sheets, and Meet
Qualifications
- Must live in Washington State
- Because the position is remote, you must have a dedicated, private workspace and a reliable high speed internet connection
- Previous customer service and administrative experienceare necessary
- Previous experience in a medical / healthcare office is strongly preferred
- Previous experience with basic insurance billing relatedtasksispreferred (checking eligibility, understanding different types of plans, looking up andinterpreting benefits, etc.)
Additional Information
The position is typically 30 hours per week (Mon-Fri 8:30am - 3pm), up to 40 hours/week when other staff is out. Over time, we expect opportunity to increase to 40 hours/week consistently.
We offer:
- Competitivepay ($25-$30/hour)
- 3 weeks/year of paid time off
- 7 paid holidays
- 3% retirement match (SIMPLE IRA)
- Health, dental, and vision insurance
- Home internet reimbursement while company is fullyremote
If Interested:
Please upload a cover letter or a personalized video including why you think you are the best fit for this position at Dandelion Nutrition. We look forward to hearing from you!
