Company Description

Dandelion Nutrition is a growing group practice of Registered Dietitian Nutritionists specializing in 1-on-1 nutrition counseling via telehealth.

Job Description

We are seeking a Front Office Receptionist to support the day to day operations of our practice. The position is remote/ work-from-home, however we will only consider applicants who live in Washington State.

Duties & Responsibilities:

Answering phoneand promptly responding to voicemails, text messages, and emails
- Speak knowledgeably about the services we offer, our clinicians’ specialties, appointments, and basic billing-related topics
- Deal with client concerns in a compassionate manner that upholds the values of Dandelion Nutrition
Manage client scheduling, ensuring clients are matched with an appropriate clinician and that we have all necessary forms andinformation prior to their appointment
Process incoming faxes and reach out to new referrals
Develop/adjust systems and procedures as needed
Other duties as assigned

This role requires...

Excellent customer service skills
Extremely detail oriented
Compassionate yet tenacious
Able to think on your feet, troubleshoot, and adapt to unique circumstances
Able to work well both independently and as part of a team
Tech savvy, a quick learner, and able to take direction and operate from an established framework
Flexible, responsible and highly organized
Outstanding interpersonal and critical thinking skills that will enable you to work effectively with clients from diverse backgrounds
Skilled with Google Workspace applications, including Mail, Calendar, Drive, Docs/Sheets, and Meet

Qualifications

Must live in Washington State
Because the position is remote, you must have a dedicated, private workspace and a reliable high speed internet connection
Previous customer service and administrative experienceare necessary
Previous experience in a medical / healthcare office is strongly preferred
Previous experience with basic insurance billing relatedtasksispreferred (checking eligibility, understanding different types of plans, looking up andinterpreting benefits, etc.)

Additional Information

The position is typically 30 hours per week (Mon-Fri 8:30am - 3pm), up to 40 hours/week when other staff is out. Over time, we expect opportunity to increase to 40 hours/week consistently.

We offer:

Competitivepay ($25-$30/hour)
3 weeks/year of paid time off
7 paid holidays
3% retirement match (SIMPLE IRA)
Health, dental, and vision insurance
Home internet reimbursement while company is fullyremote

If Interested:

Please upload a cover letter or a personalized video including why you think you are the best fit for this position at Dandelion Nutrition. We look forward to hearing from you!

Dandelion Nutrition

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Front Office Receptionist