As a Vision, Mission, and Driven company, VMD has been delivering information technology solutions to the Federal government in Agile Engineering, Cybersecurity, and Critical Infrastructure Protection since 2002. Our mission has now expanded, and we have merged with Xcelerate Solutions to revolutionize end-to-end enterprise security. Together we are committed to protecting our nation’s citizens, critical infrastructure, and resources.
Why Join VMD Corp?
At VMD, now a part of Xcelerate Solutions, you have the opportunity to thrive in your career and become a Game Changer. The quality and talent of our people is what drives our success. We embrace an employee-first culture and make it a priority to provide professional development opportunities that foster career growth.
We help protect American Citizens and the nation’s most critical infrastructure by working alongside our customers and delivering game changing solutions to strengthen their missions. We believe our passion and commitment to achieve our customers' goals and solve their most critical challenges defines who we are. We don’t just dream big, we act on it – through teamwork, dedication, and resilience.
Learn more about VMD culture here: VMD Culture
About the Mission You Will Join:
VMD is supporting a large federal contracting company with the delivery of a 10-year contract supporting the Federal Aviation Administration's (FAA) Integrated Service Center (ISC).
Your Impact to the Mission:
VMD is seeking a Helpdesk Technician to assist customers experiencing problems with IT resources, or requesting new services. The Helpdesk Technician’s responsibilities are to:
- Receive user requests for support by phone, email, voicemail, and instant messaging.
- Use the ITSM toolset, enter ticket; attempt to resolve issue via remote desktop control, document actions taken.
- Escalate tickets to higher-level support groups as necessary.
- Participate in maintaining and improving Service Center standard operating procedures (SOPs).
- Monitor assigned queues, voicemail, web site and other incoming communication methods.
Experience Needed to Be Successful:
- 1-2 years of project experience preferably in a service desk remote environment
- Knowledge of Active Directory, Bomgar, ServiceNow, or similar tools
- Experience troubleshooting/resolving VPN connectivity and browser issues
Basic Qualifiers:
- Education Requirement: High School
- Can Additional Years of Experience Substitute for Degree? No
- Minimum Years of Overall Experience:1
- Minimum Years of Specific Experience in Field: 1
- Minimum Clearance to Start: Public Trust
- Work Status Allowable: US Citizen
What we offer:
Compensation
- Hourly Wage: $17.00 per hour
Benefits for you and your family
- Medical | Dental | Vision
- Paid Time Off (PTO)
- 11 Paid Holidays Per Year
- Flexible Spending Accounts (FSA)
- Voluntary Life/AD&D
- Group Life/Short & Long-Term Disability
- Generous Education and Professional Development Reimbursement
- Pre-Tax Commuter Benefit
- 401(k) Retirement Plan
The Type of Person That Will Excel:
- You are curious, inquisitive, and have demonstrated a constant eagerness to learn through actions.
Excellent communications skills.
You have a “can-do” attitude and are willing to go beyond the basic requirements of the position.
You have strong attention to detail.
You demonstrate personal accountability and integrity in all actions.
Travel and Telecommuting:
- Travel: None
- Telecommute Options: Remote
VMD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable Federal, state and local laws. VMD maintains a drug-free workplace.
