The Ocean Import/Export Coordinator plays a pivotal role, overseeing the complete lifecycle of ocean import/export shipments with an unwavering commitment to compliance with international regulations and customs requirements.
This is a remote position based in Chile, supporting U.S.-bound cargo and international clients. As we continue to grow, this role is part of our long-term vision to expand operations into Chile, offering strong future growth opportunities.
Responsibilities include meticulous shipment coordination, precise documentation, effective communication with clients and carriers, and careful financial management. This role also involves proactive problem-solving, process optimization, and ensuring strict adherence to regulations.
Responsibilities:
Ocean Lifecycle Management
Oversee the entire lifecycle of ocean import/export shipments with meticulous attention to detail and a commitment to ensuring the highest levels of compliance.
Maintain a comprehensive understanding of the intricacies of customs clearance processes, continuously evaluating and mitigating associated risks to prevent potential issues.
Shipment Coordination and Documentation
Exhibit a keen analytical eye to scrutinize customer shipping requests, providing precise and competitive freight quotes. This analysis considers not only the immediate cost but also profitability margins, ensuring the most advantageous outcomes.
Proactively orchestrate bookings with ocean carriers, a multifaceted process that involves negotiation skills to secure favorable rates. This strategic approach optimizes costs while ensuring alignment with customers' unique requirements.
Assume responsibility for the development and maintenance of comprehensive shipping documentation. This involves meticulous attention to detail to guarantee strict compliance with all relevant regulations.
Exercise vigilance in monitoring and preventing documentation errors, a critical component of upholding the accuracy of AES (Automated Export System) filing. By doing so, you contribute to the overall integrity of export operations.
Exhibit a methodical approach to requesting and verifying all essential documents from shippers, a critical process that includes securing the power of attorney, commercial invoice, packing list, insurance certificate, and Shipper's Letter of Instruction (SLI).
Communication and Customer Service
Cultivate an environment of open, transparent, and effective communication with clients, carriers, and overseas agents. This involves proficiency in both verbal and written communication, ensuring that all stakeholders are well-informed throughout the intricate journey of ocean shipment.
Exhibit a high degree of professionalism in handling export customer service calls, booking requests, and inquiries. Your prompt and efficient responses are instrumental in maintaining customer satisfaction.
Proactively serve as the bearer of information, promptly notifying customers of any potential shipment delays, and providing regular, reassuring updates on the status and disposition of their valuable cargo.
Accounting and Record Keeping
Assume the role of the financial steward for all matters concerning the ocean export/import department. This entails the precise management of accounting processes, including meticulous billing and invoicing, adherence to established timelines, and a commitment to data integrity.
Be the architect of comprehensive booking confirmations, ensuring they contain all essential information required by both clients and internal teams. Your dedication to completeness in this aspect ensures the clarity and efficiency of operations.
Uphold the highest standards of recordkeeping. This responsibility extends to ensuring the timely closure of files and the maintenance of meticulously organized records, all of which play a vital role in audit readiness and the preparation of insightful reports.
Facilitate the dispatching of drivers for freight pickups, maintaining a vigilant watch over arrivals, thereby upholding operational continuity and efficiency.
Intermodal Coordination
Take on the crucial responsibility of ensuring the release of bookings at depots for export moves. Additionally, exercise due diligence in tracing import containers, validating that delivery is completed within the last free day.
Additional Duties
Embrace a spirit of adaptability and readiness to cross train in various departmental tasks, contributing to the versatility and proficiency of the team. Your ability to pivot when opportunities arise is an asset.
Keep a constant watchful eye on the movement and delivery status of cargo. This vigilance is crucial in promptly addressing any deviations or issues that may arise, ensuring customer satisfaction.
Proactively communicate with customers regarding shipping delays, demonstrating a commitment to keeping clients well-informed and confident in the company's services.
Proactively propose and implement innovative solutions aimed at enhancing overall customer service, quality and ultimately driving greater customer satisfaction and loyalty.
About the Company
Accelerated Global Logistics (AGL) is an international freight forwarding company that facilitates air, ocean, and land transportation for imports & Exports. We recognize that each client–and each shipment – has unique accommodation and scheduling requirements. In our steadfast dedication to meet these requirements, we utilize experience, modern technology and up-to-the-minute knowledge of logistics and customs regulations to streamline the import/export process.
We are exceedingly proud of our record of serving clients with integrity, consistency, and accuracy. We seek to be the strongest link in your supply chain. You can rely on AGL as a trusted partner in achieving your business goals and exports.
Our Services
Accelerated Global Logistics (AGL) is an international freight forwarding company that facilitates air and ocean transportation for imports and exports. Clients rely on us as an essential resource in negotiating the complex and fast changing regulations and procedures that characterize international trade. AGL welcomes the opportunity to ship any legitimate cargo, and specializes in perishable freight such as seafood, fruit and floral. We work with all sizes and types of businesses, and constantly strive to provide the highest levels of personalized service.
Job Type: Full-time
Pay: $500.00 - $800.00 per month
Experience:
- freight forwarding: 5 years (Required)
Language:
Work Location: Remote
