Campus Transportation Safety Assistant Reports to: Transportation Services Coordinator Collaborates closely with: School Operations, Transportation, Technology, Security, Admissions Communication and Academic Teams Responsibilities: (Including but not limited to) Coordinate with transportation companies daily student transportation operations, including routes, stops, and schedule adjustments.
Support in transportation-related inquiries from parents, staff, and service providers.
Maintain accurate transportation records in PikMyKid, Veracross, and other related systems.
Support transportation logistics for field trips, after-school activities, and special school events.
Monitor bus arrivals and departures during key school transition periods.
Receive, document, and escalate transportation incidents, ensuring appropriate follow-up.
Communicate route changes, delays, and emergency transportation updates to families and internal stakeholders.
Provide visible campus presence at assigned access points during arrival, dismissal, special school events, Family Days, athletics events, and any other activities or events assigned by the coordinator.
Welcome and direct visitors, parents, contractors, and students in accordance with school procedures.
Assist with visitor access verification, pass issuance, visitor log management, and early dismissal procedures.
Verify emails entered into the security desk ticketing system and ensure proper routing and follow-up.
Report suspicious activity, safety concerns, and protocol violations to the appropriate personnel.
Support emergency procedures, evacuation drills, and other campus safety operations as assigned.
What you will do: Day-to-day tasks: Assist the Transportation Services Coordinator in daily student transportation operations, including routes, stops, and schedule adjustments.
Respond to transportation inquiries from parents, staff, vendors, and service providers.
Maintain accurate transportation records in PikMyKid, Veracross, and other related systems.
Support transportation logistics for field trips, after-school activities, special school events, and communicate route changes or service updates as needed.
Monitor bus arrivals and departures, attend and follow up on tickets, and receive, document, and escalate transportation incidents as needed.
Provide visible campus presence at assigned access points during arrival, dismissal, special events, Family Days, athletics events, and other activities assigned by the coordinator.
Welcome visitors and support access verification, pass issuance, visitor log management, early dismissal procedures, and security desk ticketing follow-up.
Report safety concerns, support emergency procedures, and provide administrative support to other operational areas as needed.
What you bring: Characteristics this candidate needs to possess to excel in this position.
Observation Skills Communication Skills Situational Awareness Problem-solving Abilities Customer Service skills Qualifications: Necessary skills, knowledge, and experience to perform the job.
Currently pursuing or holding an associate s or bachelor s degree in a related field.
Minimum of 2 years of relevant experience in transportation coordination, school operations, administration, customer service, or campus support.
Previous experience in an educational setting is preferred.
Strong organizational and multitasking skills with attention to detail.
Excellent verbal and written communication skills.
Fluency in English and Spanish.
Strong interpersonal skills and a customer-service-oriented approach.
Proficiency in productivity tools, Google Workspace, Monday.com etc.
Flexibility to support school events, campus operations, and urgent situations as needed.
